Cafe Attendant

Trolleyhouseva; Norfolk (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid holidays and PTO

Medical, Dental, Vision insurance

401(K) retirement plan with company-m

Company paid Life Insurance and Short‑

Employee Assistance Program (EAP)

Free Employee Shift Meal

Discounts across Trolley House brands

Job summary

The Trolley Eats cafe in Downtown Norfolk is hiring Café Attendants for a fast-paced, customer‑facing role at our Norfolk location. You will take orders, handle the register, expedite orders, and assist with food prep as needed, delivering friendly service.

We value a can-do attitude, reliability, and Weekend availability. Base pay is $14-15/hr with tips; full-time and part-time benefits are available, including holidays, PTO, and insurance options.

Qualifications

• Experience in a food service setting is a plus.
• Friendly and positive attitude and willingness to learn.
• Reliable transportation.
• Must be willing to work on the weekends and some holidays.

Responsibilities

• Greet customers with a warm and welcoming attitude.
• Operate the cash register and POS system to process transactions.
• Prepare and package salads and sandwiches according to recipes.
• Pull orders together, ensure items are up to standard and include condiments.
• Handle customer inquiries and resolve issues promptly and professionally.
• Collaborate with team members to ensure smooth operations.

Skills

Customer service

Positive attitude

Willingness to learn

Reliability

Weekend availability

Tools

POS systems

Job description

***Cafe open from 10 am to 4pm every day WEEKEND SHIFTS MANDATORY***

**Located in Downtown Norfolk

About Us:

Trolley Eats is the corporate dining division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in tailored food service solutions for workplaces, schools, and public venues, offering customized menus made with high-quality ingredients.

Winner of Hampton Roads 2026 Top Workplaces Award

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About You:

• Providing excellent customer service brings you joy.
• You like to stay busy and thrive in a fast-paced environment.
• You seek out opportunities to 'leave it better than you found it.'
• You are not afraid to acknowledge and learn from your mistakes.

How You Will Make an Impact:

We are looking for Café Attendants at our Norfolk location. Depending on your assigned station, you may be responsible for taking orders and running the cash register, expediting orders, food preparation, or grill cook task. Some typical tasks would be:

• Greeting customers with a warm and welcoming attitude.
• Operating the cash register and POS system to process transactions efficiently and accurately.
• Preparing and packaging salads and sandwiches according to set recipes.
• Pulling orders together, ensuring the food is up to standard and correct condiments and paper goods are included.
• Handling customer inquires and resolve any issues promptly and professionally.
• Collaborating with other team members to ensure smooth operations, including stepping in to other roles, as needed.
• Grill, cook, and fry foods such as french fries, hamburgers, and assorted grill items.
• Plan orders so that items served together are finished at the same time.
• Responsible for station setup.
• Perform food preparation tasks, such as making sandwiches, making soups or salads, and desserts.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Clean food preparation equipment, work areas, and counters or tables.
• Perform general cleaning activities in the kitchen.
• Work in accordance with food safety and safety guidelines.

What You Bring to the Table:

• Experience in a food service setting a plus
• A friendly and positive attitude and willingness to learn
• Reliable transportation
• Must be willing to work on the weekends and some holidays

The Good Stuff:

• Base pay $14-15/hr with tip pool averages between $16-18/hr
• Full-Time:
  • Paid holidays and PTO
  • Medical, Dental, and Vision insurance plans available
  • 401(K) retirement plan and company match after 1 year of employment
  • Company paid Life Insurance and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Free Employee Shift Meal
  • Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
• Part-Time:
  • Employee Assistance Program (EAP)
  • Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
  • Free Employee Shift Meal
  • Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year