Café AGM: Lead Team, Delight Guests, Grow

The Buttery; Malvern (Chester County); On-site; USD 65,000 - 78,000; Full time

Job summary

The Buttery in Malvern, PA, United States seeks an Assistant General Manager to support daily café operations and partner with the General Manager to drive guest experiences and quality standards.

In this hands-on leadership role, you will lead and motivate the team, manage staffing and scheduling, monitor sales and costs, and help shape menu development while maintaining health and safety compliance and a welcoming atmosphere for guests.

Qualifications

• 2+ years of café shop management experience, with a strong foundation in food and beverage operations.
• Proven leadership skills, with the ability to motivate, support, and guide a team in a fast-paced environment.
• Exceptional customer service mindset, dedicated to creating a warm, high-quality guest experience.
• Strong organizational and financial abilities, including multitasking, budgeting, cost control, and reporting.
• Excellent communicator, adaptable, and comfortable collaborating with staff, customers, and vendors alike.
• Passion for Quality: A genuine passion for high-quality food, beverages, and customer service.

Responsibilities

• Lead daily operations of the store and café alongside the General Manager, stepping in as Manager on Duty as needed, and driving a positive, efficient, and accountable team culture.
• Ensure exceptional customer service, handling inquiries and resolving issues to uphold a welcoming and professional guest experience.
• Oversee staffing and scheduling, including training, coaching, and performance support, while managing labor to meet operational and budget goals.
• Support financial and operational goals, monitoring sales, COGs, labor, and expenses, and identifying areas for improvement in workflows and profitability.
• Maintain product quality and merchandising, supporting food and beverage prep, menu development, inventory, and retail display standards.
• Ensure health and safety compliance, keeping all front- and back-of-house spaces clean, organized, and up to code.
• Collaborate on marketing and promotions, assisting with initiatives that drive customer engagement, brand awareness, and sales.

Skills

Leadership

Customer service

Communication

Organizational skills

Budgeting

Staff training

Vendor coordination

Job description

The Buttery in Malvern, PA, United States seeks an Assistant General Manager to support daily café operations and partner with the General Manager to drive guest experiences and quality standards.

In this hands-on leadership role, you will lead and motivate the team, manage staffing and scheduling, monitor sales and costs, and help shape menu development while maintaining health and safety compliance and a welcoming atmosphere for guests.