Restaurant AGM: Lead Operations, People & Guest Experience

Harri; Newtown Square (Delaware County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

Pet Insurance

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

FREE CAVA Meal for every shift worked

The opportunity to be on the ground

Health insurance

Job summary

CAVA in Newtown Square, PA is seeking an Assistant General Manager to support the General Manager and Area Leader in delivering exceptional restaurant operations. You will help set action plans, monitor financial metrics, and develop hourly Team Members.

Responsibilities include managing schedules, forecasting, labor, inventory, training, coaching, and ensuring food quality and guest service standards while driving profitability.

Qualifications

• 1–2 years of supervisory or management experience in restaurant or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage budgets and control costs.
• Knowledge of food safety regulations.
• Willing to work nights, weekends, and travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Adaptability

Budgeting

Job description

CAVA in Newtown Square, PA is seeking an Assistant General Manager to support the General Manager and Area Leader in delivering exceptional restaurant operations. You will help set action plans, monitor financial metrics, and develop hourly Team Members.

Responsibilities include managing schedules, forecasting, labor, inventory, training, coaching, and ensuring food quality and guest service standards while driving profitability.