CAE Applications Support Engineer

HCL Technologies Limited; Union (NJ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCLTech is seeking a CAE IT Support & Ticket Management Specialist to provide Level 1–2 support for CAE applications, engineering software, and related infrastructure. This role acts as the primary contact for incidents, requests, and problem resolution across engineering and IT teams.

You will troubleshoot hardware, software, and network issues, manage tickets in ITSM, and contribute to knowledge base creation and process improvements.

Qualifications

• Bachelor's degree or equivalent in IT, CS, engineering, or related field.
• 3+ years in IT support, help desk, application support, or engineering systems support.
• Experience with ticket management systems (ServiceNow, Jira Service Management or similar).
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows environments and enterprise applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 1 and Level 2 support for CAE applications and engineering software.
• Assist with installation, configuration, testing, and maintenance of CAE tools.
• Troubleshoot performance, licensing, connectivity, and access issues.
• Coordinate with vendors and internal teams to resolve problems.
• Document known issues, workarounds, and SOPs.
• Manage incidents and service requests through ITSM platform.
• Monitor SLAs and prioritize tickets by impact and urgency.
• Escalate unresolved issues while owning them through closure.

Skills

Ticket management

Troubleshooting

Windows environments

Communication skills

Multi-tasking

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

ServiceNow

Jira Service Management

FlexLM/FlexNet

Teamcenter/3DEXPERIENCE

Job description

HCLTech is seeking a CAE IT Support & Ticket Management Specialist to provide Level 1–2 support for CAE applications, engineering software, and related infrastructure. This role acts as the primary contact for incidents, requests, and problem resolution across engineering and IT teams.

You will troubleshoot hardware, software, and network issues, manage tickets in ITSM, and contribute to knowledge base creation and process improvements.