CAE IT Support & Ticket Management Pro

aspwebsolutions; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Two Week Vacation

Paid Medical/Dental/Vision

401k

Paid Federal Holidays

Job summary

aspwebsolutions in Columbus, OH seeks a CAE IT Support & Ticket Management Specialist to provide Tier 1-2 support for CAE software and IT infrastructure. You will manage incidents, assist engineering teams, and coordinate with vendors and internal groups to resolve complex issues.

Responsibilities include troubleshooting hardware/software, supporting Windows environments, and maintaining documentation. Strong communication, multitasking, and process-improvement mindset are essential for success.

Qualifications

• 3+ years of experience in IT support, help desk, application support, or engineering systems support.
• Experience with ticket management systems such as ServiceNow, Jira Service Management, or similar platforms.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows environments and enterprise applications.
• Excellent verbal and written communication skills.

Responsibilities

• CAE Application Support: Level 1 and 2 support for CAE applications and engineering software; install, configure, test, maintain CAE tools; troubleshoot access, licensing, and performance.
• Ticket Management & Service Delivery: manage incidents, service requests, and problems; monitor SLAs and prioritize tickets; communicate status to users.
• Technical Troubleshooting: diagnose and resolve hardware, software, network, and application issues; perform root cause analysis; support authentication and access management.
• User Support & Customer Service: provide excellent customer service; conduct training; create knowledge base articles; gather feedback.
• Reporting & Process Improvement: generate ticket metrics; identify recurring issues; support governance, change management, and best practices.

Skills

Troubleshooting

Communication

Time management

Windows support

Ticketing systems

Multitasking

Education

Bachelor's degree in IT / CS / Engineering or related field

Tools

ServiceNow

Jira Service Management

FlexLM/FlexNet

Teamcenter

3DEXPERIENCE

MATLAB

Job description

aspwebsolutions in Columbus, OH seeks a CAE IT Support & Ticket Management Specialist to provide Tier 1-2 support for CAE software and IT infrastructure. You will manage incidents, assist engineering teams, and coordinate with vendors and internal groups to resolve complex issues.

Responsibilities include troubleshooting hardware/software, supporting Windows environments, and maintaining documentation. Strong communication, multitasking, and process-improvement mindset are essential for success.