IT Support Lead-EN

CAE; Altus (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Work-life balance

Safe workplace

Career development

Job summary

CAE is seeking a capable IT Leadership professional to oversee the customer service/helpdesk team and secure databases and networks. You will grant access, manage resources, monitor performance, and coordinate deployments across remote locations worldwide.

You’ll also drive improvements and act as escalation point for complex issues. Responsibilities include incident handling, cybersecurity controls, and ensuring timely support for users while coordinating hardware and software deployments at

Job description

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

Who We Are

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance
• A work environment where all employees are valued, respected and safe
• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
• Recognition, professional development, advancement and having fun!

This position is contingent on Contract Award

Summary

Provides exemplary leadership for customer service/helpdesk support team. Ensures database and network security. Responsible for authorizing access to the database, for coordinating and monitoring its use and for acquiring software and hardware resources as needed. Accountable for problems such as breach of security or poor system response time. Responsible for creating accounts, setting system parameters, granting account authorization, changing a schema, and reorganizing the storage structure of a database and other network systems. Repairs databases when corrupted or when programs do not exist to fix data caused by program logic errors. Selects, procures and delivers client hardware and software. Manages team responsible for first-line customer service, including incident correction and requests for new hardware and software. Generates metrics based on department performance and function. Effectively manages IT-based projects based on priority and user requirements. Identifies and evaluates new/existing processes and provides constructive improvements when needed. Assists with coordination and communication of software and hardware deployments, both internally and to numerous remote locations worldwide. Acts as point of escalation for difficult issues or unusual incidents. Conducts routine surveys of users to determine effectiveness of customer service/Help Desk support.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all C-17 TS IT systems, requirements, obsolescence management, upgrades, and operations.
• Maintains C-17 TS network, ensuring cybersecurity controls