Cabinetry Customer Success & Order Specialist

Crystal Cabinet Works; Princeton (MN); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Plan Options

401(k) with company match

Paid Time Off & Holidays

Profit Sharing (discretionary)

Job summary

Crystal Cabinet Works, a central Minnesota cabinet manufacturer since 1947, seeks a Customer Service Technician in Princeton, MN. You will handle order processing, assist dealers with design questions, and coordinate with manufacturing to ensure accurate, on-time cabinets.

The role includes dealer training, order proofs, and responsive support via the Workbench system. This position offers fulltime hours on 1st shift with salary in the mid-range for the area.

Qualifications

• Handles dealer orders and ensures accuracy per cabinet specifications.
• Assists dealers with product and design questions and processes job orders.
• Acts as liaison between dealers and manufacturing to resolve issues.

Responsibilities

• Participates in dealer communications to obtain missing information and verify order details.
• Processes dealer change orders and proofs order data for manufacturing.
• Answers questions on quotes and orders in Workbench system; uses email to communicate with customers.

Job description

Crystal Cabinet Works, a central Minnesota cabinet manufacturer since 1947, seeks a Customer Service Technician in Princeton, MN. You will handle order processing, assist dealers with design questions, and coordinate with manufacturing to ensure accurate, on-time cabinets.

The role includes dealer training, order proofs, and responsive support via the Workbench system. This position offers fulltime hours on 1st shift with salary in the mid-range for the area.