Cabin Host/Stateroom Steward

Taleo; Bartlesville, Northern (OK, KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Taleo seeks a Cabin Host in the Hotel department aboard our cruise ship to deliver in-cabin service and uphold quality standards in all cabins. You will manage laundry, restock minibars, assist sailors on embarkation day, and maintain cleanliness across assigned areas.

With a minimum 2 years in cabin care or 4/5-star hotel experience, you will handle patient guest requests, follow STCW and health/safety rules, and communicate effectively in English to ensure memorable voyages.

Qualifications

• Minimum 2 years as Cabin Attendant on a cruise ship or 4/5-star hotel/resort.
• Excellent guest service and problem-solving abilities.
• All STCW certificates required by policy.

Responsibilities

• Maintains cleanliness and sanitation of all cabins and passageways.
• Prepares cabins per daily setup for embarkation and Turnaround.
• Handles guest laundry requests and assists with costs.
• Replenishes cabin supplies including minibar and bathroom items.
• Addresses sailors' complaints promptly and informs supervisor as needed.
• Delivers and handles sailor luggage to cabins.
• Greets sailors on embarkation day and assists with locating cabins.
• Strips and re-covers beds and manages linen for fresh/used supplies.
• Provides room service and related services.
• Reports damaged or missing items to Assistant Executive Housekeeper.
• Interacts daily with sailors to deliver outstanding service.
• Safely handles equipment and complies with Public Health rules.

Skills

Customer service

English fluency

Public Health compliance

Education

STCW certifications

Job description

JOB TITLE: Cabin Host
DEPARTMENT: Hotel
REPORTS TO: Assistant Executive Housekeeper

The Gig:

The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.

Essential Responsibilities:

• Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
• Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.
• Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
• Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
• Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.
• Responsible for the handling and delivery of sailor luggage to cabins.
• Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.
• Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
• Provides room service to Sailors and all related services.
• Reports damaged, defective or missing items to Assistant Executive Housekeeper.
• Daily interaction with sailors and provides outstanding customer service and delivery.
• Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.
• Must be knowledgeable and comply with Public Health rules and regulations as per company policy.

Additional Responsibilities:

• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.

Super Powers Required:

• Minimum 2 year experience as Cabin Attendant/Steward onboard a Cruise ship or 4/5* hotel/resort.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.

Good command of the English Language