Housekeeping Manager

Royal Caribbean Group; Oakland (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Royal Caribbean Group seeks an experienced Housekeeping Manager to oversee cleanliness and visual impressions aboard our ships, ensuring seamless premium service and memorable guest experiences.

The role requires strong hospitality, communication, and organizational skills, plus decisive leadership and training capabilities to drive high performance on the floor with crews and supervisors.

Qualifications

• Two to three years progressive Housekeeping managerial experience in upscale hotel, resort, or cruise ship; shipboard experience strongly preferred.
• Bachelor’s degree in hospitality management, business administration or related field or international equivalent.
• Extensive knowledge of cleaning techniques, chemical handling and safety procedures, equipment use and PPE.
• Knowledge of HR policies, talent assessment, leadership, coaching for front line employees and junior management.
• Working knowledge of computers and software packages (Excel, Word, SQM, OCIMS, Fidelio, LGA, Medallia, Kronos).
• Knowledge of budgeting, cost containment, inventories and forecasting in housekeeping.

Responsibilities

• Owns the guests experience related to cleanliness and visual impressions onboard with premium service execution.
• Ensures flawless delivery of all housekeeping services to the highest level of expectation.
• Maintains positive working environment and communicates openly to manage performance expectations.
• Provides training, leadership development and recognition for supervisors and crew; maintains strong floor presence.
• Ensures exceptional customer service to guests through flawless execution of responsibilities.

Skills

Hospitality

Communication

Organizational skills

Decision making

Leadership

Training & development

Guest service

Team presence

Performance management

Education

Bachelor’s degree in hospitality management or related field

Tools

Excel

Word

SQM

OCIMS

Fidelio

LGA

Medallia

Kronos

Job description

• Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
• Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
• This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
• He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
• He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

QUALIFICATIONS

• Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. Shipboard experience is strongly preferred.
• Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
• Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
• Knowledge of policies and practices involved in the human resources function.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)\
• Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
• Demonstrates strong results-oriented management style with proven successes.