Steward

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 12,915,000 - 14,022,000; Full time

Job summary

UnCruise Adventures seeks a Hotel Steward in Juneau to deliver fine dining in a casual setting, clean guest cabins and public spaces, and assist with bartending tasks. The role requires a strong guest-service mindset and ability to adapt to dynamic daily activities on a passenger vessel.

Responsibilities include taking orders with allergy notes, dining room setup for three meals daily, galley assistance, and safety training participation.

Qualifications

• Minimum two years of experience in a full-service restaurant with strong wine knowledge and food terminology required.
• One to two years of experience in housekeeping role preferred.
• Ability to work in a team environment with strong interpersonal and communication skills.
• Must be flexible and adaptable as daily activities change regularly and often.
• Comfortable living and working in close quarters with other crew members.

Responsibilities

• Provide exceptional guest service by describing menu options and wine pairings.
• Accurately take guest orders noting allergies and dietary needs.
• Set tables, fold napkins, and manage service for three meals per day.
• Assist in galley duties as directed and maintain clean dining areas.
• Thoroughly clean cabins and maintain public spaces.
• Participate in onboard safety training and drills.

Skills

Wine knowledge

Food terminology

Teamwork

Flexibility

Guest service mindset

Education

CPR / First Aid / AED

Alaska Food Handler Permit

Alaska Alcohol Server Permit

ServSafe Allergens

REAL ID or Passport

Job description

Hotel

Steward

$131.00 / day + tips

Juneau

JOB SUMMARY

The Steward is a multi-talented and hard-working position. Main job responsibilities include serving meals, cleaning guest cabins and interior public spaces, assisting with bartending/cocktail service, and occasional galley duties. This is an extremely guest service focused position and requires a pleasant and accommodating demeanor at all times. The steward role is physically demanding and mentally challenging. The right candidate for this role will be able to constantly adapt to new situations while maintaining a positive attitude and professional demeanor.

QUALIFICATIONS

• Minimum two years of experience in a full-service restaurant with strong wine knowledge and food terminology required
• One to two years of experience in housekeeping role preferred
• Ability to work in a team environment with strong interpersonal and communication skills
• Must be flexible and adaptable as daily activities change regularly and often
• Comfortable living and working in close quarters with other crew members
• Passenger vessel experience is welcome but not required

Required Certificates, Licenses, Registrations:

• CPR / First Aid / AED
• Alaska Food Handler Permit
• Alaska Alcohol Server Permit - Must be 21 or over to serve
• ServSafe Allergens
• Government ID (REAL ID compliant) or Passport

ESSENTIAL DUTIES

Dining Room Service – We strive for fine dining in a casual atmosphere:

• Provide exceptional guest service by describing menu options, answering guest questions, making suggestions, and confidently offering wine pairings
• Accurately take guest orders making sure to note allergies, dietary needs, and special requests
• Set tables, fold napkins, follow steps of service, bus, and breakdown dining room for three meals per day
• Assist in galley as directed including dish pit duties and cleaning projects

Housekeeping:

• Thoroughly clean six to ten guest cabins daily as outlined by company standards and expectations
• Maintain cleanliness of all interior public spaces through daily phase work and special projects

Safety, Security & Training:

• Participate in on board safety training, meetings, and drills as directed by the Captain. These include fire, abandon ship, man overboard, flooding, medical emergencies, and bear safety

ONBOARD ENVIRONMENT / PHYSICAL DEMANDS

Living Conditions-

Crew live in close quarters with 4 to 8 people of all genders per room depending on the vessel. Having your own room is not an option due to limited berthing.

Length of Work Shift-

Physically able to work 12 hours per day, 7 days a week for 6 to 8 weeks at a time. Rotations off the vessel are usually 2 to 3 weeks.

Mobility-

Frequent bending, reaching, twisting, kneeling, crawling, and pushing/pulling. Must ascend and descend stairs and ladders, sometimes while carrying tools or objects. Able to stand or sit for long periods of time.

Handling/Strength-

Able to handle, lift, and lower objects totaling 50 pounds between the ground/deck level to a height of about 4 to 6 feet, and able to repeat these movements. Able to carry these objects up to 100 feet continuously for 20 minutes.

Environmental Conditions-

Able to work in all weather conditions, around loud noise, in small spaces, and fit through a 28-inch wide hatch.

BASE PAY

$131 / day + $70 tip guaranteed

DISCLAIMER STATEMENT

This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as required by law.

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