Cabin Host/Stateroom Steward

Kamaxi Overseas; Bartlesville (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Kamaxi Overseas is seeking a Cabin Host to join our hotel operations aboard our vessel. You will provide exceptional in-cabin service, maintain cleanliness, and assist Sailors with requests, while ensuring all cabins meet the quality standards aboard turnarounds.

Minimum two years of cabin attendant/steward experience on cruise ships or four/five-star hotels is required, along with STCW certificates and strong command of English.

Qualifications

• Minimum 2 years of Cabin Attendant/Steward experience on cruise ships or 4/5-star hotels.
• Excellent guest service and communication skills.
• STCW certification as required by position.
• Good command of the English language.

Responsibilities

• Maintains cabin cleanliness and sanitation.
• Prepares cabins per daily setup and embarkation requirements.
• Handles Sailors laundry and delivers items to/from laundry.
• Replenishes minibar, supplies, and bathroom items.
• Acts on Sailors’ requests promptly and notifies supervisor as needed.
• Assists with luggage delivery to cabins and embarks procedures.
• Assists Sailors on embarkation day, locating and accessing cabins.
• Strips and remakes beds; manages linen and related duties.
• Provides room service and related services to Sailors.
• Reports damaged or missing items to the Assistant Executive Housekeeper.
• Interacts daily with Sailors, delivering outstanding service.

Skills

Guest relations

Customer service

English proficiency

Multitasking

Education

STCW certificates

Job description

JOB TITLE: Cabin Host

DEPARTMENT: Hotel

REPORTS TO: Assistant Executive Housekeeper

The Gig:

The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.

Essential Responsibilities:

• Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
• Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.
• Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
• Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
• Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.
• Responsible for the handling and delivery of sailor luggage to cabins.
• Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.
• Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
• Provides room service to Sailors and all related services.
• Reports damaged, defective or missing items to Assistant Executive Housekeeper.
• Daily interaction with sailors and provides outstanding customer service and delivery.
• Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.
• Must be knowledgeable and comply with Public Health rules and regulations as per company policy.

Additional Responsibilities:

• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.

Super Powers Required:

• Minimum 2 year experience as Cabin Attendant/Steward onboard a Cruise ship or 4/5* hotel/resort.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.

Good command of the English Language