Host - Odyssey & Spirit of Boston

Hornblower Corp; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hornblower Corp in Boston seeks a Front-of-House Host aboard our vessel to support the Restaurant Manager in daily service, seating guests, and upholding high standards of quality and guest satisfaction.

You will help ensure a safe onboard environment, assist with buffets and coordination with servers, and participate in post-cruise cleanup, with availability for nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Previous restaurant experience preferred.
• Proficient with Microsoft Office Suites.
• Willing to work nights, weekends and holidays.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Assist with seating guests and greeting on arrival.
• Support safe work environment aboard the vessel.
• Assist in meetings and pre-cruise briefings as needed.
• Coordinate deck responsibilities and side work with team.
• Aid servers with table service and guest interaction.
• Maintain knowledge of F&B menus and POS systems.
• Lead and participate in post-cruise cleanup and wrap-up.

Skills

Customer service

Organization

Interpersonal skills

Hospitality

MS Office

Education

High school diploma or equivalent

Tools

POS systems

Job description

Position Summary:

The host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistency high levels of quality, service and guest satisfaction.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers.
• Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates.
• Actively participate in meetings including the Manager pre-cruise briefing.
• Oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Coordinate buffets and table invitations on assigned deck(s)Assist Servers and Server Assistants with table service.
• Comprehensive knowledge of all F& B Menu items, packages & POS systems.
• Table touch all individuals on deck and meet all group leaders.
• Participate and lead post cruise clean up; assign duties and ensure the completion of all side work.
• Perform a walk-through inspection with the manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
• Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.
• Additional job duties as assigned.

Requirements & Qualifications:

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

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