C-Store Team Lead: Lead Frontline & Customer Experience

Fleet-Farm; Muskego (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Fleet Farm Muskego (WI) seeks a C-Store Team Lead to guide a team delivering exceptional customer service through fuel sales and merchandise. You will coordinate transactions, supervise staff, and uphold safety and regulatory standards in a fast-paced store environment.

Responsibilities include coaching team members, managing openings/closings, stocking, and promoting Fleet Farm loyalty programs while ensuring compliance with tobacco, alcohol, and food handling regulations.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends and holidays.
• Able to lift up to 50 lbs.
• 2 years of retail management or supervisory experience preferred.
• Proven ability to lead, coach and build relationships in a fast-paced environment.
• Able to direct and motivate a diverse population including full-time and part-time teammates.
• Work in various temperatures (cooler, freezer, outdoors).

Responsibilities

• Train, coach, mentor, develop and supervise Team Members in the C-Store.
• Provide quick, accurate checkout and efficient POS operation.
• Follow regulations regarding tobacco products, lottery and alcohol.
• Ensure safe food handling requirements are followed.
• Oversee gas mart operations including fuel pumps, islands, consoles and documentation.
• Ensure emergency response protocols for spills and hazardous materials are followed.
• Answer customer questions about location, price and product specs.
• Maintain stock levels and restock merchandise as needed.
• Open and close the store and maintain overall security.
• Ensure displays are set up per Company directives.
• Promote Fleet Farm loyalty program and credit card.

Skills

Team leadership

Customer service

Training/coaching

Cash handling/POS

Education

High School Diploma or GED

Tools

POS system

Job description

Fleet Farm Muskego (WI) seeks a C-Store Team Lead to guide a team delivering exceptional customer service through fuel sales and merchandise. You will coordinate transactions, supervise staff, and uphold safety and regulatory standards in a fast-paced store environment.

Responsibilities include coaching team members, managing openings/closings, stocking, and promoting Fleet Farm loyalty programs while ensuring compliance with tobacco, alcohol, and food handling regulations.