C-Store Team Lead: Lead Customer Experience & Store Ops

Ultipro; Muskego (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fleet Farm in Muskego, WI is seeking a C-Store Team Lead to guide a team delivering exceptional customer experiences, operate the POS system, and help run daily store operations.

You will train and coach team members, ensure compliance with tobacco, lottery, and alcohol rules, manage stock, and oversee fuel pump and equipment maintenance. This role requires a high school diploma, 2 years of retail supervisory experience, and flexible hours.

Qualifications

• High School Diploma or GED preferred.
• 2 years of retail management or supervisory experience preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to lift up to 50 lbs.
• Proven ability to lead and motivate a diverse team.
• Experience in a fast-paced retail environment.
• Reliable and customer-focused.

Responsibilities

• Train, coach, mentor, and supervise Team Members in the C-Store.
• Provide customers with a quick and efficient check-out experience with accurate and efficient operation of transactions.
• Follow all city, county, state regulations and procedures regarding the transactions of tobacco products, lottery tickets, and alcohol.
• Responsible to ensure all safe food handling requirements are followed.
• Responsible for gas mart operations including maintenance of fuel pumps, fuel islands, fuel operating consoles, fuel tanker drops, and processing of all related documentation.
• Ensure all Team Members understand and follow all emergency response protocols in regards to spills and hazardous material handling.
• Answer customer questions concerning location, price, and use of merchandise based upon product specifications.
• Maintain adequate stock levels of merchandise. Restock all merchandise as needed.
• Responsible for opening and closing of the store and overall security of the facility.
• Responsible for ensuring displays are set up according to Company directives.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Team leadership

Coaching

Mentoring

Customer service

Relationship building

Education

High School Diploma or GED

Job description

Fleet Farm in Muskego, WI is seeking a C-Store Team Lead to guide a team delivering exceptional customer experiences, operate the POS system, and help run daily store operations.

You will train and coach team members, ensure compliance with tobacco, lottery, and alcohol rules, manage stock, and oversee fuel pump and equipment maintenance. This role requires a high school diploma, 2 years of retail supervisory experience, and flexible hours.