Buyer Experience & Support Specialist

MSCCN; Westchester (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with match

15 days PTO

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

IAA offers buyers access to multiple digital bidding channels and a full spectrum of services to maximize value. The Buyer Care Specialist interacts directly with Buyers, handling registrations, inquiries, and issue resolution in a fast-paced contact center.

Qualifications

• Minimum 3 years of Customer Service Experience.
• Must be proficient in the use of Outlook, Word, and Excel.
• Automotive, insurance, and/or rental car industry experiences a plus.
• Bi-lingual English/Spanish skills are a plus.

Responsibilities

• Provide customer support for all customers, external and internal
• Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
• Responsible for online setup to allow buyers to participate in online bidding
• Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
• Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution"
• Act as liaison between customers and branches
• If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
• Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
• Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers
• Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts
• Thorough knowledge of branch operations imperative to communicate with customers

Skills

Customer service

Outlook

Word

Excel

Bilingual English/Spanish

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

IAA offers buyers access to multiple digital bidding channels and a full spectrum of services to maximize value. The Buyer Care Specialist interacts directly with Buyers, handling registrations, inquiries, and issue resolution in a fast-paced contact center.