Butler/ Activities Assistant (Full Time)

Monarch Communities®; Phoenixville (Chester County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

A supportive living community in Phoenixville is seeking a full-time Butler. The primary role includes ensuring residents' comfort during their admission and transition, alongside providing exceptional customer service. Responsibilities involve coordinating with various departments, delivering room service, and addressing resident needs daily. Candidates should have strong communication skills and a high school diploma. This position offers competitive pay, comprehensive health insurance, retirement benefits, and paid time off.

Qualifications

• Prior customer service or hospitality experience preferred.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Ensure residents' comfort during admission and transition.
• Contact departments to address resident needs.
• Review residents' concerns daily and follow up.

Skills

Strong communication skills

Interpersonal skills

Multitasking ability

Customer service experience

Education

High school diploma or equivalent

Job description

Company Description

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Position/Job Title

Butler (Full Time)

Location

Brandywine Upper Providence, Phoenixville, PA 19460

Employment Type

Full-Time

Schedule

Week one: Monday, Tuesday, Wednesday, Thursday, and Saturday

Week two: Sunday, Tuesday, Wednesday, Thursday, and Friday.

Hours: 11am – 7pm

Pay Range

$17.00 – $17.00 per hour

Job Summary

The primary responsibility of this position is to ensure the resident’s comfort during the admission process and in their transition to the community by providing the highest degree of personal attention and customer service.

Key Responsibilities

• Contacts appropriate departments as needed (housekeeping, laundry, maintenance) to address any resident needs or concerns.
• Reviews concerns and needs of all residents on a daily basis and follows up to ensure residents' needs/requests were met.
• Collects and delivers room service selections from dietary department to resident rooms as requested.
• Collects orders for Serenade Dining Room for lunch and dinner; picks up food orders from dietary, serves in Serenade dining room, and breaks down dining room post meal.
• Calls residents daily to ensure all service needs are met.
• Distributes Escapades calendars to rooms and reviews them.

Qualifications

• High school diploma or equivalent.
• Prior customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.

Additional Information

Benefits Offered (Full Time)

• Health Insurance: Medical/Rx, Dental, and Vision.
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability.
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance.
• FSA (Commuter/Parking).
• Employee Assistance Program (EAP).
• 401(k) Retirement with Company Match.
• Paid Time Off (PTO) and Holidays.
• Tuition Reimbursement.

Other Compensation Programs

• Employee Referral Bonus.
• Resident Referral Bonus.

Equal Opportunity Statement

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.