Busy Express Service Advisor

Crews Chevrolet; North Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Crews Chevrolet is seeking an Express Service Representative to serve as the primary contact between the Service Department and Express Service customers, with a focus on outstanding customer service while maximizing express service and parts sales.

You will sell express services, identify customer needs, conduct vehicle walk-arounds, present inspection results, and ensure accurate repair orders in line with dealership policies. A valid driver’s license is required.

Qualifications

• Excellent communication and customer relations skills.
• Strong customer service focus.
• Exceptional organizational and multi-tasking ability.
• Valid driver’s license.
• High school diploma or equivalent required.
• Prior retail or automotive service sales experience preferred.

Responsibilities

• Sell Express services and related parts to customers
• Identify customer requests and qualify vehicle for Express Service
• Conduct a limited vehicle walk-around
• Present multi-point inspection results to customers
• Recommend needed express services and related parts
• Conduct a detailed active delivery of each vehicle
• Provide outstanding customer service in accordance with dealership policies
• Maintain current knowledge of Subaru vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
• Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws
• Write complete, accurate repair orders in accordance with dealership policies

Skills

Excellent communication

Customer relations

Customer service focus

Organizational skills

Multi-tasking ability

Valid driver’s license

Education

High school diploma or equivalent

Job description

Job Summary

The Express Service Representative (ESR) is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sales of express services and related parts.

Reports to

The Express Service Representative generally reports directly to the Service Manager.

Duties

• Sell Express services and related parts to customers
• Identify customer requests and qualify vehicle for Express Service
• Conduct a limited vehicle walk-around
• Present multi-point inspection results to customers
• Recommend needed express services and related parts
• Conduct a detailed active delivery of each vehicle
• Provide outstanding customer service in accordance with dealership policies
• Maintain current knowledge of Subaru vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
• Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws
• Write complete, accurate repair orders in accordance with dealership policies

Skills & Knowledge

• Excellent communication and customer relations skills
• Strong customer service focus
• Exceptional organizational and multi-tasking ability
• Valid driver’s license

Education

High school diploma or equivalent required.

Experience

Prior retail or automotive service sales experience preferred.