Express Service Pro: Customer-Centric Auto Care Sales

Crews-Chevrolet; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Crews-Chevrolet is seeking an Express Service Representative to be the primary contact between the Service Department and Express Service customers. You will sell express services and related parts, identify requests, conduct vehicle walk-arounds, and present inspection results to customers.

The role requires strong communication, a focus on customer service, and excellent organizational skills to manage multiple tasks while maintaining dealership policies and knowledge of service requirements.

Qualifications

• Excellent communication and customer relations skills.
• Strong customer service focus.
• Exceptional organizational and multi-tasking ability.
• Valid driver’s license.

Responsibilities

• Sell Express services and related parts to customers.
• Identify customer requests and qualify vehicle for Express Service.
• Conduct a limited vehicle walk-around.
• Present multi-point inspection results to customers.
• Recommend needed express services and related parts.
• Conduct a detailed active delivery of each vehicle.
• Provide outstanding customer service in accordance with dealership policies.
• Maintain knowledge of Subaru service requirements, warranties and campaigns.

Skills

Communication

Customer service

Organization / Multi-tasking

Driver's license

Education

High school diploma or equivalent

Job description

Crews-Chevrolet is seeking an Express Service Representative to be the primary contact between the Service Department and Express Service customers. You will sell express services and related parts, identify requests, conduct vehicle walk-arounds, and present inspection results to customers.

The role requires strong communication, a focus on customer service, and excellent organizational skills to manage multiple tasks while maintaining dealership policies and knowledge of service requirements.