Business Training Specialist

JD LOGISTICS US; California (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

JINGDONG Logistics invites a Business Training Specialist to join our Americas team in Fontana, CA (also City of Industry, CA and Perth Amboy, NJ). You will design and enhance our training system, align programs with business goals, and coordinate cross‑functional training initiatives.

You’ll partner with HR, operations, and regional leaders to deliver new‑hire training, skills development, and specialized programs; measure outcomes and continuously improve content, processes, and instructor

Responsibilities

• Establish and improve the training and capability enhancement system for the Americas region.
• Establish training management mechanisms, annual/monthly training plans, and related standard processes to promote standardized implementation of training.
• Plan and drive implementation of training projects including new employee training, business skill training, and specialized capability improvement.
• Coordinate needs surveys, solution design, course scheduling, instructor coordination, and training implementation.
• Establish and track training effectiveness through satisfaction, exams, business performance, and feedback.
• Conduct regular project reviews to optimize training content and methods and translate results into business capabilities.
• Develop the training course system and internal instructor resources for the Americas region.
• Convert business knowledge and SOPs into courses, cases, question banks, and materials.
• Establish and maintain an internal instructor mechanism and training resource library.
• Manage and update training materials, course records, and employee training files; archive data for traceability.

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Details

Job Title: Business Training Specialist

Location: Fontana, California, City of Industry, California or Perth Amboy, New Jersey

Annual Base: $70,304 - $100,000 + Annual Bonus

Job Type: Full-Time

What You’ll Do

Responsible for establishing and improving the training and capability enhancement system for the Americas region. Based on regional business development and talent capability needs, establish training management mechanisms, annual/monthly training plans, and related standard processes to promote the standardized and systematic implementation of training.

Work closely with various business departments to plan and drive the implementation of various training projects based on business development and personnel capability enhancement needs, including new employee training, business skill training, and specialized capability improvement.

Coordinate needs surveys, solution design, course scheduling, instructor coordination, and training implementation to ensure the effective delivery of training projects.

Establish a training effectiveness evaluation and tracking mechanism. Evaluate training effectiveness through training satisfaction, exam results, business performance, and training feedback.

Conduct regular project reviews to continuously optimize training content and implementation methods, promoting the conversion of training results into business capabilities.

Responsible for the training course system and internal instructor resource construction for the Americas region. Drive the conversion of business knowledge, best practices, and standard operating procedures into courses, cases, question banks, and training materials.

Establish and continuously improve the internal instructor mechanism and training resource library.

Responsible for the standardized management and continuous updating of training materials, course records, exam results, and employee training files.

Promote the online and standardized archiving of training data and materials to improve training management efficiency and traceability.

Equal Opportunity Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About Us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale.

Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.