Business Training Specialist

JD.COM; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

JINGDONG Logistics (JD Logistics), part of JD.com, is seeking a Business Training Specialist to lead Americas training programs in Fontana, CA, City of Industry, CA, or Perth Amboy, NJ. You will build and manage training plans, coordinate across departments, evaluate training impact, and develop materials and instructor resources to drive business capabilities.

Join a diverse, equal-opportunity team and help scale a global smart supply chain with a people-first culture and career growth

Qualifications

• Experience establishing and managing training programs for large regions.
• Ability to coordinate cross-functional training projects across multiple departments.
• Experience evaluating training effectiveness and converting outcomes into business capabilities.
• Develop and maintain training materials, course records, and instructor resources.

Responsibilities

• Establish and manage the Americas training program and related processes.
• Plan and drive training projects with various departments based on business needs.
• Evaluate training effectiveness via exams, business metrics, and feedback.
• Develop course materials, case studies, and instructor resources for the Americas region.
• Maintain standardized training records and data archiving for efficiency and traceability.

Skills

Training management

Project coordination

Training evaluation

Documentation

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Title: Business Training Specialist

Location: Fontana, California, City of Industry, California or Perth Amboy, New Jersey

Annual Base: $70,304 - $100,000 + Annual Bonus

Job Type: Full-Time

What You’ll Do

• Responsible for establishing and improving the training and capability enhancement system for the Americas region. Based on regional business development and talent capability needs, establish training management mechanisms, annual/monthly training plans, and related standard processes to promote the standardized and systematic implementation of training.
• Work closely with various business departments to plan and drive the implementation of various training projects based on business development and personnel capability enhancement needs, including new employee training, business skill training, and specialized capability improvement. Coordinate needs surveys, solution design, course scheduling, instructor coordination, and training implementation to ensure the effective delivery of training projects.
• Establish a training effectiveness evaluation and tracking mechanism. Evaluate training effectiveness through training satisfaction, exam results, business performance, and training feedback. Conduct regular project reviews to continuously optimize training content and implementation methods, promoting the conversion of training results into business capabilities.
• Responsible for the training course system and internal instructor resource construction for the Americas region. Drive the conversion of business knowledge, best practices, and standard operating procedures into courses, cases, question banks, and training materials. Establish and continuously improve the internal instructor mechanism and training resource library.
• Responsible for the standardized management and continuous updating of training materials, course records, exam results, and employee training files. Promote the online and standardized archiving of training data and materials to improve training management efficiency and traceability.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.