Business Tech Support Specialist

Midco; Sioux Falls (SD); On-site; USD 36,000 - 54,000; Full time

Job summary

Midco is hiring a Business Support Technician to deliver high-quality technical support and engage with commercial clients across multiple channels. You will resolve issues, document interactions, and escalate when needed to ensure service continuity.

As experience grows, responsibilities expand from basic support to advanced problem solving and collaboration, contributing to client loyalty and satisfaction in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• Basic typing, email and computer skills.
• Proficient with internet applications and standard software.
• Ability to adapt and excel in a fast-paced environment.

Responsibilities

• Serve as primary contact for clients, troubleshoot and resolve technical issues across products and services.
• Document interactions with up-to-date client notes for technicians.
• Handle escalations via work orders or ticketing system for business clients.

Skills

Communication

Typing skills

Tech affinity

Customer engagement

Education

High school diploma or GED

Tools

Ticketing System

Job description

Midco is hiring a Business Support Technician to deliver high-quality technical support and engage with commercial clients across multiple channels. You will resolve issues, document interactions, and escalate when needed to ensure service continuity.

As experience grows, responsibilities expand from basic support to advanced problem solving and collaboration, contributing to client loyalty and satisfaction in a fast-paced team environment.