Business Systems Health Manager

Bayside Solutions; Martinez (CA); On-site; USD 110,000 - 117,000; Full time

Job summary

Bayside Solutions, Inc. in Martinez, CA, seeks an IT Business Systems Manager to oversee implementation and ongoing support of core business IT systems including UKG for scheduling, Timekeeping, ITSM (ServiceNow), and Tyler EH inspections, plus OnBase document management.

The role leads a team of analysts, guides project planning and implementation, coordinates with clinical leadership and IT teams, and tracks metrics to report on impact to patient experience and clinical quality.

Qualifications

• Bachelor’s Degree from an accredited college/university in a relevant field (CS, Healthcare IT, Admin, Eng, Epidemiology, Biostatistics, etc).
• Knowledge of healthcare administration and health plan operations, leadership, and performance evaluation.
• Budget development and management experience.
• IT support and analysis in a health care environment.
• Understanding of information systems design, implementation, and management strategies.
• Experience with project and change management.
• Ability to supervise professional/technical staff.
• Ability to analyze requirements and design system solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee a team of analysts responsible for requirements gathering, vendor selection, system implementation, and ongoing support.
• Manage project planning and application delivery using standard IT PM processes.
• Coordinate with clinical leadership, Change Management, BI, and other IT teams for successful implementations.
• Track performance metrics for application support and delivery.
• Provide progress reports and executive updates on project status.
• Coordinate meetings, agendas, notes, and action items.
• Monitor impact on clinical quality and patient experience metrics.

Skills

Leadership

Budget management

Project management

Change management

Vendor coordination

Healthcare IT knowledge

Communication

Team supervision

Stakeholder engagement

Clinical quality metrics

Education

Bachelor’s Degree in Computer Science / Healthcare / related field

Job description

Business Systems Health Manager

W2 Contract-to-Hire

Pay Rate: $80 – $85 per hour

Location: Martinez, CA – Onsite Role

Job Summary:

We are seeking an IT Business Systems Manager to oversee the implementation and support of key business IT systems. The IT Business Systems Manager will be responsible for the implementation of critical business systems like Staff Scheduling and Time Keeping (UKG), ITSM (ServiceNow), and Environmental Health Inspection (Tyler Technologies). In addition, the IT Business Systems Manager will lead the team for ongoing support for existing business systems, like the Document Management System (OnBase)

Duties and Responsibilities:

• Oversee a team of analysts responsible for business requirements collection, vendor selection, system implementation, and ongoing application support.

• Responsible for project planning and implementation. Utilize IT organizational tools and processes for project management.

• Coordinate with operational leads, clinical leadership, Change Management, Business Intelligence, and other IT teams for system implementation and support.

• Track performance metrics for application support

• Facilitate progress reporting and executive updates.

• Coordinate project meetings, including setting the meeting agenda, notes, and action items.

• Monitor project impact, track, and report results on clinical quality and patient experience metrics.

Requirements and Qualifications:

• Possession of a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field.

• Principles of healthcare administration and health plan operations, Principles of leadership, management, supervision, training, and performance evaluation

• Budget development and management

• Operations, services, and activities of the information technology support and analysis program in a health care environment

• Detailed understanding of information systems design, implementation, and management strategies

• Methods and techniques used to develop, test, and implement systems

• Project and change management

• Supervise, organize, and review the work of subordinate professional and technical personnel.

• Select, supervise, train, and evaluate staff. Analyze business requirements and design and implement appropriate system solutions.

• Respond to escalated requests and inquiries from system users.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with others.

• Provide and promote excellence in customer service for internal and external customers.

• Acknowledge and respect the cultural and linguistic differences of the County’s diverse population.

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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