Manager, Business Systems

TEKsystems; United States; Hybrid; USD 117,000 - 131,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

Contra Costa Health seeks an IT Business Systems Manager to oversee implementation and support of key business IT systems such as UKG Staff Scheduling, Time Keeping, ServiceNow ITSM, and Tyler Technologies Environmental Health Inspection. The role leads a team responsible for ongoing support of existing systems like OnBase.

The ideal candidate has 4+ years managing analysts, healthcare ERP experience or equivalent, and strong vendor management capabilities.

Qualifications

• 4+ years of managerial experience overseeing analysts
• 3+ years of healthcare experience OR ERP in healthcare
• Experience implementing large vendor software with 500+ users (ServiceNow, UKG)
• Vendor management including contract negotiation, performance tracking and business reviews

Responsibilities

• Oversee a team of analysts for business requirements collection, vendor selection, system implementation and ongoing support
• Lead project planning and utilize IT tools/processes for project management
• Coordinate with clinical leadership and other IT teams for implementation and support
• Track performance metrics for application support and report progress to executives
• Coordinate project meetings with agenda, notes and action items
• Monitor impact on clinical quality and patient experience metrics

Skills

Team supervision

Healthcare experience

Vendor management

ERP systems

Education

Bachelor's degree in CS/Healthcare/Business

Tools

ServiceNow

UKG

Job description

Description

Top Must Have Requirements

4+ years experience in overseeing a team of analyst supporting large software systems

3+ years of healthcare experience OR ERP in a healthcare setting

Experience in implementing at least one large vendor software system with 500+ users (ServiceNow, UKG)

Experience in Vendor Management including contract negotiation, performance tracking and business review

Summary

Contra Costa Health is seeking an IT Business Systems Manager to oversee implementation and support of key business IT systems. The IT Business Systems Manager will be responsible for implementation of critical business systems like Staff Scheduling and Time Keeping (UKG), ITSM (ServiceNow), and Environmental Health Inspection (Tyler Technologies). In addition, the IT Business Systems Manager will lead the team for ongoing support for existing business systems like Document Management System (OnBase)

Key Responsibilities

Oversee a team of analysts responsible for business requirements collection, vendor selection, system implementation and ongoing application support

Responsible for project planning and implementation. Utilize IT organizational tools and process for project management

Coordinate with operational leads, clinical leadership, Change Management, Business Intelligence, and other IT teams for system implementation and support.

Track performance metrics for application support

Facilitate progress reporting and executive updates.

Coordinate project meetings including setting meeting agenda, notes and action items

Monitor project impact, track, and report results on clinical quality and patient experience metrics

Qualifications

Review Minimum Qualifications here: https://www.governmentjobs.com/careers/contracosta/classspecs/newprint/978818

Prior experience in or more of the systems being implemented or being supported will be a plus

Position Details

Contract to Hire

Primarily location: Martinez, CA, with up to 50% remote work available if project and organizational policies permit.

Skills

Business Systems, Team Supervision, Applications, Enteprise Systems, Erp implementation, Business process

Top Skills Details

Business Systems,Team Supervision,Applications,Enteprise Systems

Additional Skills & Qualifications

Minimum Qualifications

Education: Possession of an Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field.

Experience: Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a healthcare information technology environment having responsibility for one or more of the following areas: application support, development/programming, systems analysis, technical support, and network or server administration; OR Four (4) years of full-time, or its equivalent, experience as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment; OR Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a public health, health care delivery, or academic institution setting, one (1) year of which must have included direct supervision of staff in epidemiology, surveillance, or program evaluation activities.

Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Substitution for Experience: Possession of a Masters Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education:

One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR

Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR

Possession of professional technical certifications

Employ

Job Type & Location

This is a Contract to Hire position based out of Martinez, CA.

Pay and Benefits

The pay range for this position is $85.00 - $95.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinez,CA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.