Business Systems Analyst: Drive Insights & Efficiency

Netsmart; Overland Park, Northern (KS, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Netsmart is hiring a Business System Analyst in Overland Park, KS to partner with business stakeholders and technical teams. You will gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

The role involves working with Workday, ServiceNow, and Salesforce; performing data analysis and reporting; and coaching users on workflows. Multiplatform collaboration and on-call rotation may be required.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• At least 1 year working with business systems like Workday, ServiceNow, or Salesforce.
• At least 1 year of data analysis and reporting experience.
• Experience leveraging reporting tools across multiple systems is preferred.
• Solid documentation of end-user systems and processes.

Responsibilities

• Gather, analyze and identify requirements for business system including data extraction and reporting.
• Complete operational system configurations to create standard solutions for business.
• Execute unit and integration testing; coordinate system testing and user acceptance.
• Resolve application problems and troubleshoot end user issues.
• Understand and coach business users on application and workflows.
• Work with system administrators and developers to support higher complexity solutions.
• Mine data from business systems using vendor provided query tools, native SQL and/or business intelligence tools and provide basic analysis for stakeholders.
• Run periodic audits to ensure data consistency and accuracy.

Skills

Requirements gathering

Requirements analysis

Reporting & BI

SQL basics

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Workday

ServiceNow

Salesforce

SQL

XML/XLST

JavaScript

.NET

Web services

Job description

Netsmart is hiring a Business System Analyst in Overland Park, KS to partner with business stakeholders and technical teams. You will gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

The role involves working with Workday, ServiceNow, and Salesforce; performing data analysis and reporting; and coaching users on workflows. Multiplatform collaboration and on-call rotation may be required.