Business Systems Analyst: Data & Process Optimizer

Netsmart; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Netsmart is a healthcare software company serving behavioral health, human services, and Post-Acute markets. This role partners with business stakeholders and technical teams to gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

The position involves data extraction and reporting, system configuration, testing, troubleshooting, and coaching business users across a multi-platform environment.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• At least 1 year of work experience in business systems such as Workday, ServiceNow, Salesforce.
• At least 1 year of work experience analyzing and reporting data.
• At least 1 year of work experience leveraging reporting tools, techniques, and related data from multiple systems and sources.
• Proficient in end user systems documentation.
• Ability and willingness to work in multi-platform environment.

Responsibilities

• Gather, analyze and identify requirements for business system including data extraction and reporting.
• Complete operational system configurations to create standard solutions for business.
• Execute unit and integration testing; coordinate system testing and user acceptance.
• Resolve application problems and troubleshoot end user issues.
• Understand and coach business users on application and workflows.
• Work with system administrators and developers to support higher complexity solutions.
• Mine data from business systems using vendor provided query tools, native SQL and/or business intelligence tools and provide basic analysis for stakeholders.
• Run periodic audits to ensure data consistency and accuracy.

Skills

Requirements gathering

Business systems analysis

Data reporting

SQL basics

Education

Bachelor’s degree or equivalent experience

Tools

Workday

ServiceNow

Salesforce

SQL

XML/XLST

JS

Apex

.NET

Java

Web services (SOAP, REST)

Job description

Netsmart is a healthcare software company serving behavioral health, human services, and Post-Acute markets. This role partners with business stakeholders and technical teams to gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

The position involves data extraction and reporting, system configuration, testing, troubleshooting, and coaching business users across a multi-platform environment.