Business System Analyst

NetSmart Technologies; Overland Park (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

Netsmart Technologies in Overland Park, KS is seeking a Business Systems Analyst to partner with stakeholders and tech teams to gather requirements, support system enhancements, and deliver reporting insights that drive operational efficiency.

This role focuses on data extraction, reporting, and process improvements across Workday, ServiceNow, Salesforce environments, with a strong emphasis on data accuracy and user enablement.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 1 year of work experience in business systems such as Workday, ServiceNow, Salesforce.
• At least 1 year of work experience analyzing and reporting data and leveraging reporting tools across multiple sources.
• Proficient in end user systems documentation.
• Ability and willingness to work in multi-platform environment.

Responsibilities

• Gather, analyze and identify requirements for business system including data extraction and reporting.
• Complete operational system configurations to create standard solutions for business.
• Execute unit and integration testing; coordinate system testing and user acceptance.
• Resolve application problems and troubleshoot end user issues.
• Understand and coach business users on application and workflows.
• Work with system administrators and developers to support higher complexity solutions.
• Mine data from business systems using vendor provided query tools, native SQL and/or business intelligence tools and provide basic analysis for stakeholders.
• Run periodic audits to ensure data consistency and accuracy.

Skills

Data analysis

Stakeholder communication

Requirements gathering

Multi-platform environment

Education

Bachelor's degree or equivalent experience

Tools

SQL

Workday

ServiceNow

Salesforce

Job description

This role partners with business stakeholders and technical teams to gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

Netsmart

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Summary

This role partners with business stakeholders and technical teams to gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency.

Responsibilities

• Gather, analyze and identify requirements for business system including data extraction and reporting
• Complete operational system configurations to create standard solutions for business
• Execute unit and integration testing; coordinate system testing and user acceptance
• Resolve application problems and troubleshoot end user issues
• Understand and coach business users on application and workflows
• Work with system administrators and developers to support higher complexity solutions.
• Mine data from business systems using vendor provided query tools, native SQL and/or business intelligence tools and provide basic analysis for stakeholders
• Run periodic audits to ensure data consistency and accuracy

Qualifications

Required

• Bachelor's degree or equivalent experience
• At least 1 year of work experience in business systems such as Workday, ServiceNow, Salesforce
• At least 1 year of work experience analyzing and reporting dataAt least 1 year of work experience leveraging reporting tools, techniques, and related data from multiple systems and sources
• Proficient in end user systems documentation
• Ability and willingness to work in multi-platform environment

Preferred

• Working knowledge of SQL, XML/XLST, JS, Apex, .NET, Java, Web services (SOAP, REST)
• Analyst or administrator experience in target system(s) such as as Workday, ServiceNow, Salesforce
• Understanding of underlying data structure and workflow capabilities of SaaS application
• Experience in form and workflow design

Expectations

#LI-EW1

This position may require availability outside of standard business hours as part of a rotational on-call schedule.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.