Business Systems Analyst

Wolverine Staffing; Pontiac (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Wolverine Staffing is seeking a Business Systems Analyst to work across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP and Service Center teams. The role requires a self-starter attitude and ownership of project assignments.

The BSA will elicit and analyze stakeholder needs, document technical requirements, and support testing, training and rollout of solutions in a hybrid environment with in-office days.

Qualifications

• 5+ years of Business Systems Analyst experience.
• Self-starter who takes ownership of project assignments.
• Elicit, analyze, specify and validate business needs.
• Data analysis, designing solutions and writing up technical requirements.
• Testing and implementing technology solutions, training and user support, RFPs and contract scopes.

Responsibilities

• Elicit, analyze, specify and validate business needs of stakeholders.
• Analyze current business processes and systems.
• Design solutions and write technical requirements.
• Test and implement technology solutions.
• Conduct research and create procedures to improve existing systems.
• Provide training and support to users; write RFPs and contract scopes.

Skills

M365 Productivity Suite

Multi-tasking & prioritization

Customer experience focus

Problem-solving

Communication skills

Infrastructure projects experience

Job description

Business Systems Analyst

• Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams.
• Candidate must be a self-starter who takes ownership and responsibility of project assignments.
• BSA will elicit, analyze, specify, and validate the business needs of project stakeholders, through interviewing stakeholders, and analyzing current business processes and systems.
• BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.
• BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• Strong experience using M365 Productivity Suite Able to successfully multi-task and prioritize work across several active projects and assignments
• Passionate about delivering the ultimate customer experience.
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solution.
• Excellent written and verbal communication skills.
• Experience working on Infrastructure projects.
• Experience Level: 5+ years
• Duration: Long-Term/Open-Ended Contract
• Environment: Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard work hours