Senior Application Analyst

Broadview Federal Credit Union; City of Albany (NY); On-site; USD 91,134 - 116,196; Full time

Job summary

Broadview FCU in Albany, NY is seeking a Senior Application Analyst to provide support and administration for Core Banking and Enterprise Applications, ensuring maximum functionality for end users and backing up in the delivery division.

You will mentor staff, collaborate with stakeholders, coordinate system testing and upgrades, and lead enhancements and small projects, while maintaining documentation and following Change Management policies.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 5 years' experience in Information Technology software support.
• 3-5 years working in a banking environment.
• Exposure to core banking systems such as Fiserv DNA, Meridian Link, Temenos.
• Ability to solve complex business problems in a fast-paced environment.
• Strong written and oral communication skills.

Responsibilities

• Provide support and administration for Core Banking and Enterprise Applications to ensure maximum functionality for end users.
• Collaborate with executive team and stakeholders to define business requirements and system goals.
• Mentor Application Delivery staff and lead small projects.
• Coordinate testing, user acceptance testing, and implementation of new functionality.
• Serve as liaison with vendor support and drive issue resolution.

Skills

Communication skills

Problem solving

Team mentoring

Education

Bachelor's Degree in Computer Science or related field

Tools

Fiserv DNA

Meridian Link

Temenos

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Location: 4 Winner's Circle, Albany, NY. Must be local to Albany, NY to qualify for this position.

Overview of Your Role

Reporting to the Director, Application Delivery, the Senior Application Analyst provides support and administration for Core Banking system and Enterprise Applications to ensure maximum functionality and flexibility for end users throughout the organization. Contribute to organizational projects to enhance and integrate existing and new systems. Cross train on legacy systems to ensure collaboration and back-up in the Application Delivery division. This individual will also mentor and provide guidance to the Application Delivery staff.

Accountabilities and Responsibilities

• Administer, configure, and support Enterprise Banking and Lending Applications.
• Maintain specific responsibility for supporting multiple enterprise systems.
• Work with executive team members, decision makers, and stakeholders to define business requirements, systems goals, and to identify and resolve business systems issues.
• Collaborate with internal lines of business to identify software issues which prevent end users from efficiently fulfilling their daily workflows and assist in the prioritization and alignment of work efforts to meet business needs.
• Act as a liaison with vendor support teams to communicate system incidents and requests, and execute resolutions.
• Leverage system expertise to identify, recommend, and implement solutions to optimize business processes.
• Support the daily operations of Enterprise Applications through end‑user support, application troubleshooting and business analysis to ensure system stability.
• Perform business application systems testing of new functionality, defects and enhancements.
• Facilitate user acceptance testing for system upgrades and implementation of new functionality to ensure the highest quality product.
• Serve as a team member on larger organizational projects and initiatives as assigned.
• Lead the execution of enhancements and smaller‑scale projects as assigned.
• Serve as an assigned mentor to new Application Delivery staff to support onboarding and training.
• Follow organizational Change Management policy and procedure.
• Perform application on‑call support utilizing a rotating schedule.
• Become a change agent within Broadview FCU technology by demonstrating to Service Operations Technicians, peers and senior management the potential benefits of technology usage and innovation.
• Assist with the creation and maintaining of procedures, workflows and ISO documents.
• Attend appropriate training; conduct research and self‑guided development as needed.
• Other duties as needed.

Credentials, Experience and Skills

• Bachelor's Degree in Computer Science or related field; or equivalent working experience in Technology.
• 5 years' experience in Information Technology software support.
• 3-5 years working in a banking environment.
• Exposure or direct experience with core banking systems such as Fiserv DNA, Meridian Link, Temenos, etc.
• Ability to solve complex business problems in a fast‑paced business environment.
• Strong written and oral communication skills.

Compensation

$91,134-$116,196, plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail].