Business Systems Admin - Growth & Impact in Charlotte

Coca-Cola Consolidated; Charlotte (NC); Presencial; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Health coverage

Employee stock purchase plan

Resumo da oferta

Coca-Cola Consolidated in Charlotte is hiring a Business Systems Administrator. You will work with department heads to gather requirements, document processes, and support system enhancements to save costs and improve efficiency.

Responsibilities include end-to-end testing, SOP creation, and training material development, while serving as a first-level support resource for the Sales and Service teams. Strong collaboration and data insights are essential.

Qualificações

• High school diploma or GED required.
• 3–5 years of relevant experience preferred.

Responsabilidades

• Gather and document requirements with department heads for efficiency gains.
• Create process documentation, training aids, and reporting.
• Support testing, rollout, and sustainment of system enhancements.
• Provide first-level support for troubleshooting and intake.
• Manage tasks through ServiceNow for Sales and Service operations.
• Develop and maintain SOPs and training materials.
• Provide reporting on system usage, performance, and SLA adherence.
• Collaborate with stakeholders to prioritize functional requirements.

Conhecimentos

Salesforce

Genesys

Data analysis

Process improvement

Communication

Microsoft 365

Time management

Formação académica

High school diploma or GED

3–5 years

Ferramentas

ServiceNow

Salesforce

Genesys

Descrição da oferta de emprego

Coca-Cola Consolidated in Charlotte is hiring a Business Systems Administrator. You will work with department heads to gather requirements, document processes, and support system enhancements to save costs and improve efficiency.

Responsibilities include end-to-end testing, SOP creation, and training material development, while serving as a first-level support resource for the Sales and Service teams. Strong collaboration and data insights are essential.