Business Systems Administrator — Drive Process Improvements

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC is seeking a Business Systems Administrator to collaborate with department heads, document requirements, and develop training materials that improve efficiency and reduce costs. You will support testing, rollout, and sustainment of system enhancements while ensuring governance aligns with business objectives.

The role involves creating SOPs, training content, and reporting to guide data-driven decisions.

Qualifications

• Requires a high school diploma or GED.
• 3–5 years of experience in business systems or related area.
• Experience documenting requirements and creating training materials.

Responsibilities

• Gather and document requirements with department heads.
• Create process documentation, training aids, videos, and reports.
• Support testing, rollout, and sustainment of system enhancements.
• Assist with SOPs and business process workflows.
• Provide reporting and insights on system usage and SLA adherence.

Skills

Initiative

Attention to detail

Communication skills

Analytical thinking

Process improvement

MS 365 proficiency

Education

High school diploma or GED

Tools

Salesforce

Genesys

Microsoft 365

Job description

Heartland Coca-Cola Bottling Company, LLC is seeking a Business Systems Administrator to collaborate with department heads, document requirements, and develop training materials that improve efficiency and reduce costs. You will support testing, rollout, and sustainment of system enhancements while ensuring governance aligns with business objectives.

The role involves creating SOPs, training content, and reporting to guide data-driven decisions.