Business System Analyst (Salesforce Admin)

Clarivate; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Business System Analyst with Salesforce expertise. The role involves configuring Salesforce solutions, managing user access, and ensuring system performance. Ideal candidates should have strong Salesforce administration skills and experience with CI/CD tools. This is a full-time position requiring 45 hours per week.

Qualifications

• Minimum 2-4 years of Salesforce experience in administration or development.
• Experience with data migration tools and CI/CD automation.

Responsibilities

• Configure and customize Salesforce Sales Cloud and Service Cloud.
• Manage user roles, profiles, and security settings.
• Conduct system testing and support UAT.

Skills

Salesforce

Agile methodologies

Troubleshooting

Education

Salesforce Administrator Certification

Tools

Data Loader

JIRA

Git

Bitbucket

Jenkins

Job description

Business System Analyst (Salesforce Admin)

We are a Salesforce Business Technology, Application Development team that support various
mission critical business processes.

About You – experience, education, skills, and accomplishments

• Minimum 2-4 years of Salesforce experience in administration or development.
• Strong understanding of Salesforce security model, standard/custom objects, automation tools, and reports/dashboards.
• Experience working with data migration tools (Data Loader, Workbench).
• Familiarity with Agile methodologies and ticketing systems like JIRA.
• Ability to troubleshoot issues and implement solutions independently.
• Must have working experience in deploying the components into Git, Bitbucket via CI/CD automation with good idea on Salesforce Metadata Structure

It would be great if you have:

• Salesforce Administrator Certification is highly desirable.
• Experience with CPQ, Revenue Cloud, or Experience Cloud is a plus.
• Develop automation using Flows, Process Builder, and Apex triggers (is a plus).
• Ability to work in a fast-paced, high-impact environment

What will you be doing in this role?

• Configure and customize Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.
• Manage user roles, profiles, permission sets, security settings, and data access.
• Create and enhance custom objects, fields, page layouts, and validation rules.
• Understand solutions created via automation, debug issues, and integrate with third-party applications.
• Write optimized SOQL and SOSL queries for data retrieval and reporting.
• Debug, troubleshoot, and enhance Salesforce solutions for performance and scalability.
• Work with APIs and middleware tools to integrate Salesforce with external systems.
• Conduct system testing, support UAT, and deploy changes using CI/CD tools like Git, and Jenkins.
• Provide ongoing Salesforce support, troubleshooting, and training for end users.

Hours of Work
45-hours per week, permanent full-time position.

Work Timings 2:00p.m to 11:00p.m IST shift.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

About the company

Clarivate is a Philadelphia and London-based company formed in 2016, following the acquisition of Thomson Reuters' Intellectual Property and Science Business by Onex Corporation and Baring Private Equity Asia.