Business System Analyst

Hire With Near; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

100% remote

Independent contractor

EST-friendly hours

Job summary

Near is a fully remote, fast-growing company seeking an experienced IT systems professional to lead automations and optimize core business systems. You will focus on clearing backlogs, building scalable automations, and maintaining high-functioning processes across Operations, Customer Support, Inventory, and Account Management.

You’ll own HubSpot, Google Workspace, RingCentral, and related back-end systems, implementing proactive improvements and AI-driven workflows to boost efficiency in a

Qualifications

• 5+ years of experience in IT administration, business systems management, or technical operations.
• Advanced business English, both written and spoken.
• Strong hands-on experience with HubSpot CRM (admin settings, workflows, troubleshooting) and Google Workspace Admin (email setup, permissions, security).
• Experience with RingCentral or similar VoIP systems.
• Proven ability to configure systems, workflows, automations, and user accounts.

Responsibilities

• Take ownership of the company’s core systems (HubSpot, Google Workspace, RingCentral, website backend), identifying inefficiencies and designing strategic improvements.
• Proactively create and implement automations and AI solutions to streamline workflows and reduce manual effort.
• Serve as the go-to expert for system performance, user support, and process improvements, ensuring remote teams can work efficiently without friction.
• Collaborate with leadership to define priorities, recommend tools, and implement solutions that scale as the company grows.
• Manage vendor relationships and external development partners, owning communications, clarifications, and timely follow-ups.
• Continuously monitor systems, detect potential issues before they impact operations, and implement preventative solutions.
• Build and maintain clear documentation, SOPs, and guides that empower team members to leverage systems effectively.
• Drive initiatives with measurable outcomes, demonstrating the impact of optimizations on team productivity and operational efficiency.

Skills

IT administration

Business systems management

Technical operations

English proficiency

Troubleshooting

Remote team support

Ownership mindset

Tools

HubSpot CRM

Google Workspace Admin

RingCentral

Zapier

Make

UiPath

Power Automate

AI agents

Job description

Near is a global recruitment agency specializing in placing top LATAM talent in remote roles with U.S.-based companies.

About the Client

Our client is a fully remote, fast-growing company operating in a tech-travel environment. The company values initiative, strategic thinking, and continuous improvement through automation and emerging technologies.

About the Role

You will join at a pivotal moment as the company scales its operations and strengthens its internal systems. The immediate challenge is to clear the existing backlog of tasks while building scalable automations, AI workflows, and optimized system processes. Once the systems are stabilized, you will maintain and continuously improve them, ensuring a smooth-running remote operation.

This role offers high autonomy, allowing you to identify bottlenecks, design solutions, and make key decisions that impact the efficiency of multiple teams, including Operations, Customer Support, Inventory, and Account Management.

You will be a builder and scaler: building new workflows and automations now, and optimizing ongoing processes for the future.

Responsibilities

• Take ownership of the company’s core systems (HubSpot, Google Workspace, RingCentral, website backend), identifying inefficiencies and designing strategic improvements.
• Proactively create and implement automations and AI solutions to streamline workflows and reduce manual effort.
• Serve as the go-to expert for system performance, user support, and process improvements, ensuring remote teams can work efficiently without friction.
• Collaborate with leadership to define priorities, recommend tools, and implement solutions that scale as the company grows.
• Manage vendor relationships and external development partners, owning communications, clarifications, and timely follow-ups.
• Continuously monitor systems, detect potential issues before they impact operations, and implement preventative solutions.
• Build and maintain clear documentation, SOPs, and guides that empower team members to leverage systems effectively.
• Drive initiatives with measurable outcomes, demonstrating the impact of optimizations on team productivity and operational efficiency.

Requirements

Must Have

• 5+ years of experience in IT administration, business systems management, or technical operations.
• Advanced business English, both written and spoken.
• Strong hands-on experience with HubSpot CRM (admin settings, workflows, troubleshooting) and Google Workspace Admin (email setup, permissions, security).
• Experience with RingCentral or similar VoIP systems.
• Proven ability to configure systems, workflows, automations, and user accounts.
• Solid troubleshooting skills with a proactive, preventative mindset.
• Experience supporting fully remote teams in fast-paced environments.
• Demonstrated curiosity and eagerness to learn in technical and strategic skills.
• Ability to take ownership and proactively identify opportunities for improvement.

Nice to Have

• Experience managing or coordinating website backend tasks (CMS familiarity).
• Comfortable liaising with external technical teams or vendors.
• Knowledge of automation and AI tools (e.g., Zapier, Make, UiPath, Power Automate, AI agents).
• Background in SaaS, travel, operations, or startup environments.

Benefits & Work Modality

• USD compensation
• 100% remote role as an independent contractor.
• Full-time schedule aligned with EST working hours.

If you enjoy building and optimizing business systems, thrive in remote environments, and are eager to make a meaningful impact, we’d love to hear from you.