Business Support Team Leader

Saffron Housing Trust Ltd; United States; Hybrid; USD 37,000 - 50,000; Full time

Job summary

Saffron Housing Trust Ltd in Norfolk is seeking an organised and people-focused Business Support Team Leader to head the Operational Support administration team, ensuring accurate, tenant-focused service delivery and continuous improvement.

You will supervise Administrative Officers, oversee lettings and tenancy administration, and drive process improvements across Housing and Lettings to enhance the tenant experience.

Qualifications

• Experience supervising or coordinating administrative teams.
• Strong organisational, leadership and communication skills.
• A keen eye for detail and a commitment to delivering excellent customer service.

Responsibilities

• Leading, motivating and supporting a team of Administrative Officers.
• Ensuring lettings and tenancy administration is delivered accurately, efficiently and compliantly.
• Monitoring workloads, quality standards and team performance.
• Coaching and developing colleagues to help them succeed.
• Identifying opportunities to improve processes and enhance the customer experience.
• Building strong relationships with internal teams and external partners.

Skills

Team leadership

People development

Process improvement

Stakeholder communication

Attention to detail

Job description

We're looking for an organised and people-focused Business Support Team Leader to lead our Operational Support administration team and ensure the delivery of an efficient, accurate and tenant-focused service. This is an excellent opportunity for a motivated leader who enjoys developing people, improving processes and delivering high-quality administrative services. You'll supervise a dedicated team, oversee key lettings and tenancy administration processes, drive continuous improvement, and work closely with colleagues across Housing and Lettings to provide an exceptional experience for tenants. What you'll be doing:

• Leading, motivating and supporting a team of Administrative Officers.
• Ensuring lettings and tenancy administration is delivered accurately, efficiently and compliantly.
• Monitoring workloads, quality standards and team performance.
• Coaching and developing colleagues to help them succeed.
• Identifying opportunities to improve processes and enhance the customer experience.
• Building strong relationships with internal teams and external partners.
• Experience supervising or coordinating administrative teams.
• Strong organisational, leadership and communication skills.
• A keen eye for detail and a commitment to delivering excellent customer service.
• Confidence using IT systems and managing accurate records.
• A proactive mindset with a passion for continuous improvement.

If you're a supportive leader who thrives in a fast-paced environment and wants to make a real impact on the journey tenants take into their homes, we'd love to hear from you. This role is subject to a Basic Disclosure and Barring Service (DBS) check. We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron At Saffron, we want our people to feel valued, supported and proud to be part of our community. We know that by working together, learning from one another and embracing new ideas, great people deliver great services for our tenants and communities. We care about the impact we have on people and put others at the heart of every decision we make, acting with integrity, professionalism and empathy. We trust our colleagues to take responsibility, do the right thing and look for better ways to serve others. We are looking for people who share our commitment to collaboration, care and positive change, and whose values align with ours: Achieve More Together, Make a Difference and Create Better Ways. You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. #proudtobesaffron