Regional Operations Manager

SBFM; Leeds (NY); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

20 days holiday plus bank holidays

Car allowance

Pension Scheme

Internal mentoring scheme

Regular company events

Job summary

SBFM is seeking a Regional Operations Manager to oversee the delivery of soft FM services across our North East region. This full-time role requires regular travel to client sites, flexibility in hours, and occasional weekends.

You will lead a large team, implement strategy, monitor KPIs, and ensure health and safety, quality, and environmental policies are followed. You will drive service excellence, manage client relationships, and develop the service offering in line with client requirements

Qualifications

• Experience in successfully managing a large team delivering high value turnover.
• Ability to lead and motivate teams to meet objectives.
• Knowledge of health and safety policy and standards.

Responsibilities

• Implementation of the company strategy to reach objectives.
• Review the financial forecasts and targets.
• Lead, motivate and manage your people to deliver company strategies and objectives.
• Provide clear roles, objectives and KPIs with feedback and rewards.
• Manage poor performance with HR guidance and disciplinary action if needed.
• Manage absence in line with policies.
• Communicate regularly with Region on objectives and performance.
• Ensure reports understand responsibilities for health & safety, sustainability and quality policies.
• Win new business to meet budget targets and utilise resources.
• Develop and maintain client relationships and support business development.
• Attend customer meetings as required.
• Develop service offerings in line with client requirements and implement corrective actions.
• Improve gross profitability through estimating, project management and cost control.

Skills

Team leadership

Health & Safety

CDM knowledge

Microsoft Office

Commercial awareness

WIP reporting

Driving licence

Contract management

Education

IOSH Managing Safely

Tools

Microsoft Office

Job description

About The Role
Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base.

About The Role
Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base.
This is a full time role, which will require regular travel to clients sites within and around our North East region. Due to the nature of our business, there will be a requirement for flexibility on working hours. Some weekend work will be required as well as the potential for longer distance travel which could see overnight stays.
Duties And Responsibilities

• Implementation of the company strategy to allow us to reach our objectives.
• Review the financial forecasts and company targets.
• Leading, motivating and effectively managing your people to allow the Company strategies and your objectives to be implemented and delivered.
• Providing your people with clear job role and responsibilities, objectives and KPIs and regularly providing them with feedback on, and adequate reward for, their performance.
• Effectively managing poor performance, taking guidance from HR. This may include taking disciplinary action where appropriate, in line with Company procedures.
• Managing absence of direct reports in line with Company policies and procedures.
• Communications regularly with your Region on business objectives, team performance and other relevant issues.
• Ensuring that all direct and indirect reports are aware of their responsibilities regarding Health & Safety, Environmental, Sustainability and Quality policies.
• Winning sufficient new business to meet budget targets and ensure that all resource is fully utilised.
• Developing and maintaining strong relationships with clients, contract decision makers, staff and external bodies to aid business development and retention.
• Attending customer meetings as required.
• Developing the service offering in line with client requirements, responding to client concerns and implementing corrective / preventative action when required.
• Continually improving the gross profitability of your Region by implementing and maintaining effective estimating, project management and cost control process and procedures.
• Ensuring all projects meet or exceed financial targets, putting plans in place to address any potential shortfalls.
• Escalating commercial issues to the Managing Directors where appropriate.
• Demonstrating within their sphere of control a proactive approach to compliance with legislative requirements and the standards achieved and maintained by the business.
• Ensuring organisational arrangements are suitable and sufficient and communicated throughout the areas of the business for which they have responsibility.
• Establishing in conjunction with health and safety manager a programme of training for all line managers and operatives to ensure that they have the skills, knowledge and experience for the roles and tasks for which they are given.
• Ensure that the allocated Projects/ Operations Director has the resources to meet legislative requirements and contractual obligations applicable to this project.
• Establish ongoing support and liaison with the health and safety team to ensure that the entire project team have the necessary support for preparing this Management Health and Safety Plan, planning the works and monitoring the project throughout the construction phase.

Qualifications And Skills

• Experience in successfully managing a large team delivering high value turnover.
• IOSH Managing Safely qualification or willingness to complete the training with SBFM within the first 3 months of employment.
• Management of Health and Safety policy and standards.
• PC literate with a working knowledge of Microsoft office.
• CDM regulations knowledge.
• Commercial Awareness.
• Experience of commercial management and reporting on WIP.
• Full driving licence.

The Successful Candidate Will Receive

• 20 days holiday plus bank holidays
• Car allowance
• Pension Scheme
• Internal mentoring scheme
• Regular company events

Commitment to SBFM Values

• Be a Good Person

We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.

• Play as a Team

Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.

• Think Differently

We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.

• Make an Impact

It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.

About You
About Us
Our Company is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.

We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.