Business Support Manager, Operations & Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. invites you to join our Business Support Management team as an Associate. You will manage a team of administrative assistants and help maintain effective business controls across our global operations.

You will lead daily activities, develop performance metrics, and drive strategic initiatives while coordinating with internal partners in North America and worldwide.

Qualifications

• 3+ years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building and influencing skills.
• Ability to work under pressure and prioritize multiple tasks.
• Organizational skills and reliability.
• Comfortable leading or supporting initiatives.

Responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and mitigate risk in processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal partners across North America and Globally.
• Provide thought leadership to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Skills

People management

Communication skills

Problem solving

Relationship building

Time management

Organizational skills

Leadership

Tools

Microsoft Office

Job description

JPMorgan Chase & Co. invites you to join our Business Support Management team as an Associate. You will manage a team of administrative assistants and help maintain effective business controls across our global operations.

You will lead daily activities, develop performance metrics, and drive strategic initiatives while coordinating with internal partners in North America and worldwide.