Business Support Management - Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. invites you to join our Business Support Management team as an Associate. You will manage a team of administrative assistants and help maintain effective business controls across our global operations.

You will lead daily activities, develop performance metrics, and drive strategic initiatives while coordinating with internal partners in North America and worldwide.

Qualifications

• 3+ years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building and influencing skills.
• Ability to work under pressure and prioritize multiple tasks.
• Organizational skills and reliability.
• Comfortable leading or supporting initiatives.

Responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and mitigate risk in processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal partners across North America and Globally.
• Provide thought leadership to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Skills

People management

Communication skills

Problem solving

Relationship building

Time management

Organizational skills

Leadership

Tools

Microsoft Office

Job description

Join our Business Support Management team and be tasked with a variety of business administration and control responsibilities, in addition to providing general support of day to day business functions.

As an Associate in Business Support Management, you will manage a team of administrative assistants. In addition to the below responsibilities, you will ensure that effective business and process controls are maintained consistently across all businesses, as well as participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management.

Job responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal business partners across multiple groups (both in North America and Globally).
• Provide thought leadership in strategic direction to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Required qualifications, capabilities and skills

• At least 3 years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A motivated individual who is organized and consistently meets deliverables.
• Comfortable leading an initiative or playing a support role on the broader team.

Preferred qualifications, capabilities and skills

• Customer service/client facing experience is helpful.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).