Business Support Management - Associate

JPMorganChase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking an Associate in Business Support Management to lead a team of administrative assistants and strengthen controls across businesses. You will drive day-to-day activities, develop performance metrics, and guide strategic initiatives within the team.

You'll build relationships with stakeholders across North America and globally, mentor leaders, and ensure a proactive, compliant, high‑productivity environment while delivering orderly, timely results.

Qualifications

• At least 3 years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A motivated individual who is organized and consistently meets deliverables.
• Comfortable leading an initiative or playing a support role on the broader team.

Responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal business partners across multiple groups (both in North America and Globally).
• Provide thought leadership in strategic direction to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Skills

People management

Communication

Problem solving

Relationship building

Prioritization

Organizational skills

Influence others

Team leadership

Tools

Microsoft Office

Job description

Job Description

Join our Business Support Management team and be tasked with a variety of business administration and control responsibilities, in addition to providing general support of day to day business functions.

As an Associate in Business Support Management, you will manage a team of administrative assistants. In addition to the below responsibilities, you will ensure that effective business and process controls are maintained consistently across all businesses, as well as participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management.

Job responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal business partners across multiple groups (both in North America and Globally).
• Provide thought leadership in strategic direction to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Required Qualifications, Capabilities And Skills

• At least 3 years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A motivated individual who is organized and consistently meets deliverables.
• Comfortable leading an initiative or playing a support role on the broader team.

Preferred Qualifications, Capabilities And Skills

• Customer service/client facing experience is helpful.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.