Business Support Management - Analyst

Edison International; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Business Support Management professional to support the Corporate & Investment Bank with day-to-day operations, controls and risk mitigation.

You will coordinate onboarding/offboarding, provide technology and market data, and liaise with Corporate Real Estate on floor plans and moves. The role requires 2–4 years of related experience, strong communication, and the ability to manage multiple tasks under pressure.

Qualifications

• 2–4 years of related experience.
• Strong oral and written communication skills.
• Independent problem-solving skills.
• Customer service / client-facing experience is helpful.
• Ability to prioritize, manage multiple tasks, and meet deadlines.
• Excellent relationship-building and influencing skills.
• Self-starter who is organized and delivers on commitments.
• Focus on controls and mitigating risk.

Responsibilities

• Support businesses within CIB.
• Interact with senior management and provide day-to-day business support.
• Manage onboarding/offboarding and transfers of employees.
• Provide technology, applications & market data.
• Project liaison for tech and facility upgrades and onboarding.
• Act as a conduit to CIB & Corporate Real Estate; maintain floor plans, move management, review cost allocations / cost centers.
• Review and certify physical floor access.
• Enforce a dynamic control/compliance environment and mitigate risk in business processes.

Skills

Effective communication

Problem solving

Customer service experience

Ability to work under pressure

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Business Support Management (BSM)

Business Support Management (BSM) is a CIB Finance & Business Management function focused on three principal stripes:

• Business Change Management (BCM)
• Assistant Management
• Expense Management

The Business Change Management (BCM) Team is responsible for control-focused activities in support of CIB (Corporate and Investment Bank) businesses.

Job Responsibilities

• Support businesses within CIB.
• Interact with varying levels of senior management and provide general support of day-to-day business functions.
• Management of on/off boarding, transfers in/out of employees in the business.
• Provision of technology, applications & market data.
• Project Management liaison (i.e. technology upgrades, facility upgrades, summer intern onboarding).
• Act as a conduit to CIB & Corporate Real Estate teams; maintenance of floor plans, move management, review of cost allocations / cost centers.
• Review and certification of physical floor access.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.

Additional job scope

• Ensure effective business and process controls are maintained consistently across all businesses.
• Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management.

Required Qualifications, Skills and Capabilities

• 2-4 years of related experience.
• Strong oral and written communication skills.
• Independent problem-solving skills.
• Customer service / client facing experience is helpful.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to completion closure.
• Excellent relationship building skills with the ability to listen well and influence others.
• A self-starter who is organized and consistently meets deliverables.
• Focus on controls and mitigating risk factors.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Comfortable leading an initiative or playing a support role on the broader team.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, onsite health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.

We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.