Business Support I (Bilingual Preferred)

Rocky Mountain Health Care Services; Colorado Springs (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug

Dental

Vision Care

Wellness Program

Telemedicine Program

Flexible Spending Accounts

Health Savings Account

Paid Time-Off plan

403(b) Savings Plan

Job summary

Rocky Mountain Health Care Services seeks an Administrative Support Specialist to handle front desk coverage, mail, data entry, scheduling, copying, and document production in a fast-paced health care setting. The role requires bilingual English/Spanish skills, excellent communication, and the ability to manage multiple tasks with accuracy and confidentiality.

A high school diploma or GED and at least two years of office experience are required; Spanish is preferred.

Qualifications

• High school diploma or GED is required.
• 2 years of office-related experience are required.
• 1 year of experience working with frail, elderly or disabled is required.
• Spanish language ability is preferred (read/write/speak).
• Must pass pre-employment drug/alcohol screening and criminal background check.
• Reliable transportation and Colorado driver’s license with compliant driving record.

Responsibilities

• Provide administrative support to various departments (mail, data entry, copying, scheduling).
• Provide front desk coverage during breaks and absences.
• Answer high-volume calls and route to appropriate personnel/department.
• Maintain conference room schedules and perform end-of-day checks.
• Manage breakroom and supply inventories; submit supply orders as needed.
• Respond to emergencies per established procedures.

Skills

Bilingual English/Spanish

Front desk coverage

Customer service

Data entry

Microsoft Office

Recordkeeping

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Scanner

Fax

Job description

POSITION SUMMARY: This position is responsible for a variety of administrative support functions to various departments, including but not limited to receiving customers, supplies inventory and ordering, processing incoming/outgoing mail, email requests/notifications, answering high volume calls, recordkeeping, filing, data entry, scanning, copying, conference room management, scheduling, provide front desk coverage during breaks and absences, attend and engage in all staff meetings/trainings, provides high level customer service and responds to emergencies. Promotes professional and positive working relationships with both internal and external customers. Adheres to and supports all organizational policies and procedures and standards. This individual will report to the Director of Business Support Services. Performs other related work and duties as assigned. Shift available is Monday-Friday 8 am to 5 pm, and is subject to change. Salary range is $19.00-$21.85 for Bilingual (English/Spanish) Candidates.MISSION: Improving lives, Optimizing wellness, Promoting independenceRESPONSIBILITIES AND DUTIES:ESSENTIAL JOB FUNCTIONS:Provide administrative support to various departments with outgoing mail, scanning, copying, laminating, data entry, creating documents, scheduling, stuffing, etc.Provide front desk coverage during breaks and absences. Assist with all required duties at the front desk during coverage.Answering high call volume and connecting callers to the appropriate personnel/department.Maintain all Pikes Peak conference room schedules to assure no scheduling conflicts occur, print and replace room schedules daily, conduct end of day walkthrough of each conference room, turn off all lights and equipment to set ready for the next day.Responsible for employee break room supplies and inventory on a weekly basis. Breakrooms should be well stocked at all times.Reponsible for copy areas with supplies and inventory on a weekly basis. Areas should be well stocked at all times with appropriate supplies. Submit supplies orders as deemed necessary.Respond to emergency calls according to established procedures. Review and understand emergency binder to determine role and responsibilities of the front desk staff during different emergencies.Responsible for end of month postage reporting to accounting.Uses word processor to produce correspondence, reports, forms, and schedules.Communicates general, factual organizational information regarding agency services to participants/clients, families, outside agencies and the general public. Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.Maintains a variety of records that may require arithmetic calculations and maintains accurate recordkeeping of files, purchases, supplies, and department requests.Assists in the care and maintenance of department equipment and supplies.Demonstrates dependability, initiative, cooperation and diplomacy at Rocky Mountain Health Care Services and other work environments.Maintains the confidentiality of all company procedures, results, and information about participants, clients, families and staff.Displays a willingness and ability to be responsive in a warm and caring manner to all customer groups and ensures customer satisfaction.Swiftly refers problems/issues to the appropriate person(s) when necessary and notifies the Director of Business Support Services.Determines the appropriate allocation of time and effectively manages their workspace (i.e. keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.).Performs other duties as requested and assigned.High school diploma or GED equivalent is required2 years of office related experience requiredOne-year experience working with the frail, elderly or disabled is required.Ability to read, write and speak Spanish preferred.Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers.Must submit to and pass a pre-employment drug/alcohol screening and criminal background check.Must enjoy working in a fast-paced, high intensity, detailed and deadline-oriented work environment.Must have reliable transportation, a current Colorado Driver’s License and driving record must be in compliance with Company policy. Must maintain current automobile insurance.Intermediate computer skills (type a minimum of 40 wpm), familiar with Microsoft Office Programs: Word, Excel, OutlookSkilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other Standards prescribed in law or regulations.Excellent organizational skills and detail orientedAbility to demonstrate flexibility in the face of change and manage multiple conflicting priorities without loss of composureMust be able to balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlinesMust be able to work as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goalsMust be proficient in using standard office equipment such as a computer, fax, photocopier, scannerAbility to exhibit sound judgment and make reasonable decisions in the absence of direction, works effectively without constant and direct supervision or guidance.We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.