Support Staff (55851)

Paycom - ATS; Pueblo (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Health Solutions is hiring full-time Support Staff to work at the front desk of The Family Center in Pueblo, CO. The role supports a behavioral healthcare and addiction recovery practice, delivering compassionate client service and handling administrative tasks at the front desk.

Shifts are Mon-Tue 7:30am-4:30pm and Wed-Fri 10:30am-7:30pm. Requires a high school diploma, receptionist experience, reliable transportation and ability to travel to Trinidad & Walsenburg as needed.

Qualifications

• High school diploma or GED equivalent.
• One year of receptionist experience, including basic computer and keyboarding skills
• Excellent interpersonal relationship skills
• Demonstrated understanding of appropriate boundaries
• Demonstrated flexibility
• Colorado driver’s license and access to reliable transportation during work hours
• Must be able to travel to Trinidad & Walsenburg

Responsibilities

• Provides exemplary customer service;
• Works hours that cover agency hours (hours may vary by location and programmatic needs);
• Covers front desk reception;
• Operates phones/phone system;
• Scans and uploads records to the electronic health record;
• Verifies client payer eligibility;
• Schedules client appointments as requested;
• Processes Release of Information requests;
• Balances cash drawer/box;
• Maintains client electronic health records as needed;
• Completes client phone enrollments;
• Completes other departments’ job requests as needed;
• Covers at various locations as assigned;
• Records data electronically and communicates with clients;
• Performs other duties as assigned by supervisor.

Skills

Customer service

Interpersonal skills

Flexibility

Attention to detail

Telephone handling

Education

High School Diploma or GED

Job description

Job Details

Job Location: The Family Center - Pueblo, CO, Education Level: High School, Salary Range: $17.22 - $17.22Hourly, Job Category: Admin - Clerical, Health Solutionsis a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring full-time Support Staff

to work at the front desk atThe Family CenterHealth Solutions Office.

Shift

• Monday-Tuesday 7:30am to 4:30pm
• Wednesday - Friday 10:30 to 7:30pm

What You’ll Be Doing

As a member of theSupport Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Specifically, theSupport Staff member

• Provides exemplary customer service;
• Works hours that cover agency hours (hours may vary by location and programmatic needs);
• Covers front desk reception;
• Operates phones/phone system;
• Scans and uploads records to the electronic health record;
• Verifies client payer eligibility;
• Schedules client appointments as requested;
• Processes Release of Information requests;
• Balances cash drawer/box;
• Maintains client electronic health records as needed;
• Completes client phone enrollments;
• Completes other departments’ job requests as needed;
• Covers at various locations as assigned;
• Records data electronically and communicates with clients;
• Performs other duties as assigned by supervisor.

Physical Requirements

• Requires standing, sitting and walking for prolonged periods of time
• Requires occasional driving
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Occasional exposure to communicable diseases and bodily fluids
• Requires frequent use of a computer, phone and other equipment

What You’ll Like About Us

• Competitive pay. $17.22 an hour(Depends on education and related experience)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement,and FSA
  • Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
  • EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
  • Retirement 403(b) with employer match up to 6%
  • Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits
  • School age childcare
  • Employee recognition and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.

Qualifications: What We’re Looking For—The Must-Haves

• High school diploma or GED equivalent
• One year of receptionist experience, including basic computer and keyboarding skills
• Excellent interpersonal relationship skills
• Demonstrated understanding of appropriate boundaries
• Demonstrated flexibility
• Colorado driver’s license and access to reliable transportation during work hours
• Must be able to travel to Trinidad & Walsenburg

What We’d Like to See in You—The Nice-to-Haves

• Medical support experience
• Spanish language skills

Closing Date: 01/31/2027

EOE, M/F