Business Support I (Bilingual Preferred)

Bethesda Group; Colorado Springs (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Job summary

Rocky Mountain Health Care Services in Colorado Springs is seeking an administrative assistant to support multiple departments. You will manage front desk coverage, mail handling, data entry, and scheduling while delivering high-quality customer service.

The role requires 2 years of office experience, Spanish language skills preferred, and a 40 wpm typing speed with MS Office proficiency. A pre-employment background check is required, and the position operates Monday–Friday 8am–5pm at our

Qualifications

• High school diploma or GED required.
• 2 years of office related experience required.
• 1 year experience with frail, elderly or disabled required.
• Spanish reading/writing preferred.
• Excellent written and verbal communication skills.
• Pre-employment drug/alcohol screen and background check required.
• Reliable transportation and Colorado driver’s license required.
• Typing speed of 40 wpm and MS Office proficiency.
• Ability to work in a fast-paced, deadline-driven environment.
• Team player with cooperative attitude.

Responsibilities

• Provide administrative support to departments: mail, data entry, scheduling, and document creation.
• Front desk coverage during breaks/absences; assist at the front desk as needed.
• Answer high call volumes and route callers to the appropriate personnel.
• Maintain conference room schedules and end-of-day room turnover.
• Keep break room and supply inventory stocked weekly.
• Process postage and assist accounting with month-end reports.
• Prepare correspondence and reports using word processing tools.
• Maintain confidentiality of participant, client, and staff information.

Skills

Bilingual English/Spanish

Front desk

Data entry

Typing 40 wpm

Customer service

Multitasking

Phone handling

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Mission

Improving lives, Optimizing wellness, Promoting independence

Job Details

Job Details: Job Location: Colorado Springs Explorer Location - COLORADO SPRINGS, CO 80920, Position Type: Full Time, Salary Range: $18.00 - $20.70 Hourly, POSITION SUMMARY: This position is responsible for a variety of administrative support functions to various departments, including but not limited to receiving customers, supplies inventory and ordering, processing incoming/outgoing mail, email requests/notifications, answering high volume calls, recordkeeping, filing, data entry, scanning, copying, conference room management, scheduling, provide front desk coverage during breaks and absences, attend and engage in all staff meetings/trainings, provides high level customer service and responds to emergencies. Promotes professional and positive working relationships with both internal and external customers. Adheres to and supports all organizational policies and procedures and standards. This individual will report to the Director of Business Support Services. Performs other related work and duties as assigned. Shift available is Monday-Friday 8 am to 5 pm, and is subject to change. Salary range is $19.00-$21.85 for Bilingual (English/Spanish) Candidates.

Responsibilities

• Provide administrative support to various departments with outgoing mail, scanning, copying, laminating, data entry, creating documents, scheduling, stuffing, etc.
• Provide front desk coverage during breaks and absences. Assist with all required duties at the front desk during coverage.
• Answering high call volume and connecting callers to the appropriate personnel/department.
• Maintain all Pikes Peak conference room schedules to assure no scheduling conflicts occur, print and replace room schedules daily, conduct end of day walkthrough of each conference room, turn off all lights and equipment to set ready for the next day.
• Responsible for employee break room supplies and inventory on a weekly basis. Breakrooms should be well stocked at all times.
• Reponsible for copy areas with supplies and inventory on a weekly basis. Areas should be well stocked at all times with appropriate supplies. Submit supplies orders as deemed necessary.
• Respond to emergency calls according to established procedures. Review and understand emergency binder to determine role and responsibilities of the front desk staff during different emergencies.
• Responsible for end of month postage reporting to accounting.
• Uses word processor to produce correspondence, reports, forms, and schedules.
• Communicates general, factual organizational information regarding agency services to participants/clients, families, outside agencies and the general public. Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.
• Maintains a variety of records that may require arithmetic calculations and maintains accurate recordkeeping of files, purchases, supplies, and department requests.
• Assists in the care and maintenance of department equipment and supplies.
• Demonstrates dependability, initiative, cooperation and diplomacy at Rocky Mountain Health Care Services and other work environments.
• Maintains the confidentiality of all company procedures, results, and information about participants, clients, families and staff.
• Displays a willingness and ability to be responsive in a warm and caring manner to all customer groups and ensures customer satisfaction.
• Swiftly refers problems/issues to the appropriate person(s) when necessary and notifies the Director of Business Support Services.
• Determines the appropriate allocation of time and effectively manages their workspace (i.e. keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.).
• Performs other duties as requested and assigned.

Qualifications

• High school diploma or GED equivalent is required
• 2 years of office related experience required
• One-year experience working with the frail, elderly or disabled is required.
• Ability to read, write and speak Spanish preferred.
• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers.
• Must submit to and pass a pre-employment drug/alcohol screening and criminal background check.
• Must enjoy working in a fast-paced, high intensity, detailed and deadline-oriented work environment.
• Must have reliable transportation, a current Colorado Driver’s License and driving record must be in compliance with Company policy. Must maintain current automobile insurance.
• Intermediate computer skills (type a minimum of 40 wpm), familiar with Microsoft Office Programs: Word, Excel, Outlook
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.
• Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other Standards prescribed in law or regulations.
• Excellent organizational skills and detail oriented
• Ability to demonstrate flexibility in the face of change and manage multiple conflicting priorities without loss of composure
• Must be able to balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines
• Must be able to work as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals
• Must be proficient in using standard office equipment such as a computer, fax, photocopier, scanner
• Ability to exhibit sound judgment and make reasonable decisions in the absence of direction, works effectively without constant and direct supervision or guidance.

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.