Support Staff

Paycom - ATS; Pueblo (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits package

Paid holidays

Tuition reimbursement

Wellness benefits program

EAP

Subsidized YMCA membership

Retirement plan with employer match

Job summary

Health Solutions in Southern Colorado is hiring full-time Support Staff to work at the front desk at The Family Center Health Solutions Office. Shift: Monday-Tuesday 7:30am to 4:30pm; Wednesday - Friday 10:30 to 7:30pm.

You will deliver compassionate service, manage phones, schedule appointments, verify payer eligibility, and maintain electronic health records. Travel to Trinidad & Walsenburg may be required, with driving responsibilities and occasional multi-location coverage.

Qualifications

• High school diploma or GED.
• One year of receptionist experience with basic computer skills.
• Excellent interpersonal relationship skills.
• Demonstrated understanding of appropriate boundaries.
• Colorado driver’s license and reliable transportation during work hours.
• Must be able to travel to Trinidad & Walsenburg.

Responsibilities

• Provide exemplary customer service and front desk reception.
• Operate phones and phone system; schedule client appointments.
• Verify client payer eligibility and enrollments; process information releases.
• Maintain electronic health records; scan/upload records.
• Balance cash drawer; assist at multiple locations as assigned.
• Record data electronically and communicate with clients.
• Perform other duties as assigned by supervisor.

Skills

Receptionist experience

Basic computer skills

Interpersonal skills

Boundaries understanding

Flexibility

Customer service

Phone systems

Education

High school diploma or GED

Tools

Electronic health records (EHR)

Phone system operation

Job description

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.We’re hiring full-time Support Staff to work at the front desk at The Family Center Health Solutions Office.Shift:Monday-Tuesday 7:30am to 4:30pmWednesday - Friday 10:30 to 7:30pmWhat You’ll Be DoingAs a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.Specifically, the Support Staff memberProvides exemplary customer service;Works hours that cover agency hours (hours may vary by location and programmatic needs);Covers front desk reception;Operates phones/phone system;Scans and uploads records to the electronic health record;Verifies client payer eligibility;Schedules client appointments as requested;Processes Release of Information requests;Balances cash drawer/box;Maintains client electronic health records as needed;Completes client phone enrollments;Completes other departments’ job requests as needed;Covers at various locations as assigned;Records data electronically and communicates with clients;Performs other duties as assigned by supervisor.Physical Requirements:Requires standing, sitting and walking for prolonged periods of timeRequires occasional drivingOccasionally lifts and carries items up to 20 poundsRequires working under stress in emergency situationsOccasional exposure to communicable diseases and bodily fluidsRequires frequent use of a computer, phone and other equipmentWhat You’ll Like About UsCompetitive pay. $17.22 an hour (Depends on education and related experience)Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSAInsurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.EAP, Teladoc, LifeLock, Direct Path, Life and AD&DRetirement 403(b) with employer match up to 6%Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefitsSchool age childcareEmployee recognition and celebrationsWarm and friendly work environment in which staff respect and learn from one anotherOpportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.What We’re Looking For—The Must-HavesHigh school diploma or GED equivalentOne year of receptionist experience, including basic computer and keyboarding skillsExcellent interpersonal relationship skillsDemonstrated understanding of appropriate boundariesDemonstrated flexibilityColorado driver’s license and access to reliable transportation during work hoursMust be able to travel to Trinidad & WalsenburgWhat We’d Like to See in You—The Nice-to-HavesMedical support experienceSpanish language skillsClosing Date: 01/31/2027 EOE, M/F