Business Support Analyst I

Driver Services, Department of; United States; On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Georgia Department of Driver Services is hiring an entry-level Business Support Analyst I to support the PMO, gather requirements, communicate with stakeholders, and assist with testing and reporting. This onsite role in Conyers, GA offers a clear career path with annual progressions and salary steps as you grow into Analyst II and III.

Ideal candidates possess a degree in business or related field and related work or internship experience; strong communication and organizational skills are

Qualifications

• Associate or Bachelor degree in business or related field with 1 year of relevant experience.
• Equivalent combination of education and job or intern experience may be substituted year-over-year.

Responsibilities

• Assist with communication between stakeholders and technical staff during business-process and system-improvement initiatives.
• Gather, organize, and document stakeholder needs and business requirements.
• Assist with creating and submitting production support tickets.
• Support User Acceptance Testing (UAT) by coordinating testing activities, managing the process, and tracking issues through resolution.
• Support project implementation, and other assigned duties with guidance from experienced team members.
• Prepare, review, and distribute lobby-management performance reports.
• Draft and distribute internal Manager’s Bulletins.
• Travel to Customer Service Centers across the state, as needed, to support agency operational and customer-service goals.

Skills

Communication

Team collaboration

Business analysis

Documentation

Time management

Multitasking

Research & analysis

Education

Associate/Bachelor degree in business or related field

Tools

Microsoft 365

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Business Support Analyst I Agency: Department of Driver Services Job Requisition ID: JR0000000968 Shift: Day (United States of America) Compensation Details: $41,869.52

Business Support Analyst I This is an onsite position located in Conyers, GA. This is not a remote position.

Duties and Responsibilities:

The Georgia Department of Driver Services (DDS) is seeking candidates for an entry‑level Business Support Analyst I position in the Program Management Office (PMO). College graduates are encouraged to apply. The PMO offers a structured career‑development path to support the learning, development, and growth of Business Support Analysts. This career path includes a 5% salary increase after the first year and an additional 5% increase after the second year with a title change to Business Support AnalystII. Then completion of the third year includes a 5% salary increase and a title change to Business Support AnalystIII.

Duties and responsibilities include:

• Assist with communication between stakeholders and technical staff during business‑process and system‑improvement initiatives.
• Gather, organize, and document stakeholder needs and business requirements.
• Assist with creating and submitting production support tickets.
• Support User Acceptance Testing (UAT) by coordinating testing activities, managing the process, and tracking issues through resolution.
• Support project implementation, and other assigned duties with guidance from experienced team members.
• Prepare, review, and distribute lobby‑management performance reports.
• Draft and distribute internal Manager’s Bulletins.
• Travel to Customer Service Centers (CSCs) across the state, as needed, to support agency operational and customer‑service goals.

Competencies Needed:

• Clear written and verbal communication skills, including the ability to organize information for different audiences.
• Ability to collaborate with different teams and stakeholders and contribute effectively in a team environment.
• Interest in learning business analysis, project management and business processes.
• Ability to listen, ask thoughtful questions, and accurately document information and follow‑up items.
• Strong organizational, time‑management, and attention‑to‑detail skills.
• Ability to manage multiple assignments, meet deadlines, and request guidance when priorities are unclear.
• Ability to research and analyze information, identify patterns, and draw logical conclusions.

Minimum Qualifications:

Associate degree in business or related field from an accredited college or university and one (1) year of experience related to area of assignment, such as documenting stakeholder requirements, submitting support tickets, communicating with business and technical teams, creating internal communication documents to support process changes. OR Bachelor's degree in business or related fields from an accredited college or university and one (1) year of experience related to the area of assignment.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year‑over‑year.

Preferred Qualifications:

• Coursework or project experience related to business analysis, information systems, data analysis, process improvement, or project management.
• Experience with gathering and documenting requirements.
• Experience supporting software testing, validating data, documenting results, or tracking issues.
• Experience preparing reports and presentations, as well as planning, coordinating, and facilitating meetings.
• Familiarity with Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, or Teams.

For more information on benefits, please visit Benefits Overview | Team Georgia

Please Read: Due to the high volume of applications, we are unable to provide individual status updates by phone or email. All qualified applicants will be considered; however, not all will be selected for an interview. Candidates chosen to move forward will be contacted directly by the hiring agency. Applicants who are not selected will receive notification. Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified. Be sure to complete the entire application. An attached résumé does not replace a fully complete work experience section. All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

We are an Equal Opportunity Employer

Minimum Qualifications:

Bachelor's degree in business or related field from an accredited college or university AND One year of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.