Business Solutions Pro: SMB Retail Advisor

Apple Inc.; United States; Remote; USD 39,000 - 54,000; Full time

Benefits offered by this job

Stock options

Medical & dental coverage

Education reimbursement

Relocation assistance

Bonuses/commission eligibility

Job summary

Apple Inc. in the United States seeks a Business Pro to build and strengthen relationships with high-potential business customers, delivering an Apple-focused, end-to-end experience. You will leverage Apple products, services, and solutions to help businesses thrive.

You will mentor the team on business customer needs, collaborate with leadership, and forecast performance through account management and CRM tools, while ensuring compliance with Retail Business programs.

Qualifications

• Experience in retail or sales, or related work experience.
• Extensive business solutions experience with Apple products and services.
• Proficiency in the local language, written and spoken.

Responsibilities

• Establish and engage business customers by showcasing our technology.
• Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using CRM and other tools.
• Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.
• Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.
• Contribute to an inclusive environment by respecting differences and having the curiosity to learn.

Skills

Retail/Sales experience

Business solutions expertise

Apple product knowledge

Local language proficiency

Job description

Apple Inc. in the United States seeks a Business Pro to build and strengthen relationships with high-potential business customers, delivering an Apple-focused, end-to-end experience. You will leverage Apple products, services, and solutions to help businesses thrive.

You will mentor the team on business customer needs, collaborate with leadership, and forecast performance through account management and CRM tools, while ensuring compliance with Retail Business programs.