Business Servies Representative

Educational Data Systems, Inc.; United States; On-site; USD 44,200 - 59,800; Full time

Job summary

Educational Data Systems, Inc. (EDSI) is seeking a Business Services Representative to connect employers with PA CareerLink® across multiple city sites. You will coordinate events, approve postings in CWDS, and support center-based hiring activities to aid jobseekers and employers.

The role requires strong customer service, presentations, and travel within Philadelphia. Work includes on-site, hybrid, and participation in rapid-response projects with diverse teams.

Qualifications

• High school diploma required; associate degree or some college preferred.
• Provide excellent customer service.
• Comfortable delivering presentations to large and small groups.
• Strong interpersonal, communication, and organizational skills.
• Proficient in Microsoft Office applications, including Excel (intermediate to advanced).
• Strong data collection, data entry accuracy, and reporting skills.
• Ability to work independently with little supervision; flexible with scheduling and workload changes.
• Willingness to travel frequently within Philadelphia city area.
• Valid driver’s license, clean driving record, and reliable vehicle.

Responsibilities

• Provide staff assistance services to employers interested in working with PA CareerLink and their customers.
• Support all PA CareerLink centers in achieving their employment goals for customers.
• Ensure employers have their business profile approved in CWDS; verify, validate, and approve job postings.
• Support hiring events, job fairs, and information sections with employers from PA CareerLink; assist with hosting local career fairs.
• Monitor scam prevention and maintain positive relationships with employers to ensure access to candidates in the workforce system.
• Identify employers aligned with special projects and workforce initiatives; support rapid-response activities, including layoff events, employer site visits, and support for dislocated workers.
• Maintain ongoing knowledge of industry trends and labor market information to inform employers and PA CareerLink staff.
• Ensure accurate documentation of employer interactions, job postings, referrals, and event outcomes; represent PA CareerLink in community and employer-facing activities.
• Participate in monthly meetings with all PA CareerLink centers to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunities.
• May be co-located at PA CareerLink centers as assigned; document all employers’ activities in CWDS and/or other systems identified.
• Maintain ongoing knowledge of industry-specific job postings for sharing and distribution across the system; flexibility for off-site events, employer meetings, and occasional evening or non-traditional hours.

Skills

Customer service

Presentation delivery

Interpersonal skills

Organizational skills

Data collection

Data entry accuracy

Flexible scheduling

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Excel

Job description

Overview

Job Description: Title: Business Services Representative
Classification: Non-Exempt
Salary: $52,000/yr
Scope of Position: The Business Services Representative (BSR) responds to employers who want to connect with our system of record and will connect employers to the PA CareerLink®. This role is responsible for supporting employer partnerships, coordinating, and attending rapid response events at employer sites, and assisting with center-based hiring and recruitment events. The BSR operates across multiple PA CareerLink locations throughout the city and serves as a liaison between employers, dislocated workers, and System-Wide Special projects. The position provides staff assistance services to employers interested in working with PA CareerLink® and customers.

Responsibilities

• Provide staff assistance services to employers that are interested in working with PA CareerLink® and their customers.
• Support all PA CareerLink centers in achieving their employment goals for customers.
• Ensure employers have their business profile approved in CWDS; verify, validate, and approve job postings.
• Support hiring events, job fairs, and information sections with employers from PA CareerLink®; assist with hosting local career fairs.
• Monitor scam prevention and maintain positive relationships with employers to ensure access to candidates in the workforce system.
• Identify employers aligned with special projects and workforce initiatives; support rapid-response activities, including layoff events, employer site visits, and support for dislocated workers.
• Maintain ongoing knowledge of industry trends and labor market information to inform employers and PA CareerLink® staff.
• Ensure accurate documentation of employer interactions, job postings, referrals, and event outcomes; represent PA CareerLink® in community and employer-facing activities.
• Participate in monthly meetings with all PA CareerLink centers to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunities.
• May be co-located at PA CareerLink centers as assigned; document all employers’ activities in CWDS and/or other systems identified.
• Maintain ongoing knowledge of industry-specific job postings for sharing and distribution across the system; flexibility for off-site events, employer meetings, and occasional evening or non-traditional hours.

Education and Experience

• High school diploma required; associate degree or some college preferred.
• Provide excellent customer service.
• Comfortable delivering presentations to large and small groups.
• Strong interpersonal, communication, and organizational skills.
• Proficient in Microsoft Office applications, including Excel (intermediate to advanced level).
• Strong data collection, data entry accuracy, and reporting skills.
• Ability to work independently with little supervision; flexible with scheduling and workload changes.
• Comfortable with frequent local travel throughout the City of Philadelphia.
• Valid driver’s license, clean driving record, and reliable vehicle required.
• Able to work fully onsite, in a hybrid environment, or at employer sites as needed.

Equal Opportunity Statement

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About EDSI

EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping organizations train and retain great people. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI operates more than 120 contracts providing business services and jobseeker placement and retention services nationwide, and partners with regions, employers, and jobseekers to deliver solutions for building better workforces.