Business Services Representative

Educational Data Systems, Inc.; Charlemont (MA); Hybrid; USD 48,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is hiring a Business Services Representative in Charlemont, Massachusetts, focused on building employer relationships and managing job orders. Qualifications include a high school diploma, customer service experience, and proficiency in Microsoft Office applications.

This role supports employer engagement and recruitment, ensuring job opportunities align with community needs, requiring travel and the ability to work onsite or in a hybrid setting.

Qualifications

• High school diploma required; associate degree or some college preferred.
• Customer service experience and strong presentation abilities required.
• Proficient in Microsoft Office applications and able to work in hybrid environments.

Responsibilities

• Build and maintain relationships with employers and community partners.
• Create and manage job orders aligning with jobseeker skills.
• Conduct employer outreach and schedule meetings.

Skills

Customer service experience

Strong presentation abilities

Interpersonal skills

Proficient in Microsoft Office applications

Marketing and sales experience

Education

High school diploma required; associate degree preferred

Job description

Job Description

Title: Business Services Representative
Classification: Non-Exempt
Salary: $48,000 to $50,000/yr
Scope of Position: Responsible for building and maintaining relationships with employers and community partners to develop quality employment opportunities for jobseekers. Supports employer engagement, job development, and recruitment activities to align workforce services with local hiring needs.

Responsibilities

• Build and maintain relationships with employers, community partners, and business organizations to generate quality job opportunities for jobseekers.
• Create, submit, and manage job orders that align with jobseeker skills, experience, career interests, and local labor market demand.
• Conduct employer outreach by phone, email, and in person to schedule meetings, identify hiring needs, and promote available workforce services.
• Perform initial and follow‑up employer visits to strengthen partnerships, assess satisfaction, and support ongoing recruitment needs.
• Develop and maintain a pipeline of business leads through networking, employer research, referrals, Chamber events, conferences, and community meetings.
• Support the development and execution of marketing and outreach strategies to promote business services and expand employer engagement.
• Represent EDSI/AJC at employer events, business meetings, hiring events, conferences, and selected community functions.
• Conduct job task analyses, as requested, to better understand employer needs and support appropriate jobseeker matching.
• Track progress toward weekly, monthly, and annual performance goals and provide updates, reports, and target projections as needed.
• Coordinate with internal teams to ensure employer expectations are clearly communicated and met through timely referrals, recruitment support, and follow‑up.
• Enter, update, and monitor employer information, job orders, outreach activity, and service outcomes in required databases.

Qualifications

• High school diploma required; associate degree or some college preferred.
• Marketing and sales experience preferred.
• Customer service experience, strong presentation abilities, and good interpersonal skills required.
• Proficient in Microsoft Office applications.
• Regional travel is required.
• Able to work fully onsite, fully virtual, or in a hybrid environment.
• Clean driving record, valid Driver’s License, and reliable vehicle required.

EDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.