Business Services Rep

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 38,250 - 51,750; Full time

Job summary

Educational Data Systems, Inc. seeks a Business Services Representative in Luzerne County to promote job leads and match program participants with employers' openings and paid work experiences.

The role focuses on serving diverse populations and placing individuals into full-time, sustainable employment while recruiting employers for paid work experiences. Responsibilities include employer relationship building, job coaching, resume assistance, and facilitating workshops.

Qualifications

• High School Diploma or GED required.
• Experience in sales, customer service or a customer-contact role.
• Proficient in Microsoft Office and data entry.
• Able to communicate with a wide range of professionals and maintain a positive professional attitude.
• Strong organizational and time management skills; detail oriented and deadline-focused.
• Willingness to travel within Luzerne County; reliable transportation.
• Preferred: Bachelor's degree in business, communication, education, human services or related area.
• Experience conducting workshops/orientations and/or public speaking.

Responsibilities

• Develop and build relationships with Luzerne County employers; learn hiring needs and connect with resources.
• Provide outreach to employers; track communications and document in databases.
• Assist in events, job fairs, and workshops; promote services.
• Match participants with job openings and paid work experiences; provide job coaching and follow-up.
• Travel within Luzerne County to meet with employers and conduct assessments.

Skills

Customer service

Sales experience

Microsoft Office

Data entry

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

None

Job description

Job Description

Title: Business Services Representative (Luzerne County) Classification: Non-Exempt Salary: $45,000/year Scope of Position: Serve as a representative for all business services offered at the PA CareerLink® offices in Luzerne County. Work with employers to promote job leads and match program participants to employers’ job openings and paid work experience opportunities. Concentrate on serving various populations including youth, young adults, dislocated workers, low-income adults and reentrants. Placing individuals into full-time and life-sustaining employment once job ready, as well as the Paid Work Experience component, which entails recruiting and cultivating relationships with employers to identify them as worksites, participant matching to worksites, job coaching of participants, and monitoring of paid work experience placements Provide one-on-one and group assistance to program participants. This may include providing job leads, advocating to employers, resume building and critique, facilitating workshops and activities, and other duties as assigned.

Essential Functions

Develop and build on relationships with Luzerne County employers by learning their hiring needs and challenges, and connecting employers with the appropriate resources Knowledgeable on all services provided by the Business Services Team, including, but not limited to, On-the-Job Training, Paid Work Experience, Recruitment Events, and Job Fairs Conduct outreach to Luzerne County employers through strategic cold calling and out-of-office visits Provide timely follow-up to employers utilizing our services and document accordingly Track all communication with employers and participants in appropriate databases and provide reports as needed Assist in the planning and promotion of events Participate in offsite events, such as job fairs and employer focus groups Assist in CWDS/PA CareerLink® website maintenance including, but not limited to, posting job descriptions, job posting approvals/rejections, verifying new company profiles and contacts, and responding to job posting assistance and website support requests Communicate new job openings to the Business Services Team, Career Navigators and CareerLink® partners Meet with assigned participants regularly to review career goals and provide job leads Match participants with job openings Act as a liaison between program participants and Career Navigators and communicate with Career Navigators to ensure referrals are being matched to employers’ needs Recruit and build relationships with community-based organizations and local employers in an effort to identify them as worksites/partners for paid (by our organization) work experience opportunities for youth With the goal of connecting youth to full-time employment and meaningful short-term paid work experience opportunities, work one-on-one with youth and their families to provide employer matching, basic career readiness activities, barrier remediation, job coaching, and continued follow-up and support while placed at a worksite Continue to monitor youth’s progress in paid work experience opportunity including but not limited to site visits, picking up timecards, following up with worksite supervisor and remediating as needed based on worksite feedback Travel within Luzerne County to conduct employer/worksite meetings, cultivate partner relationships, facilitate various participant and worksite evaluations, and conduct worksite inspections and visits as well as pick up timesheets Assist with special projects and events as assigned to support EDSI Other opportunities as available.

Education and Experience Requirements

High School Diploma or GED Prior experience in sales, a customer contact job and/or customer service Proficient in Microsoft Office applications, other computer programs and data entry Experience in a team-oriented environment Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem-solving skills Ability to gather and synthesize information from a wide variety of people and sources Access to reliable transportation, valid Class C License with acceptable auto insurance, and ability and willingness to travel within Luzerne County Solid organizational and time management skills Detail oriented and accurate with deadline sensitive goals and objectives Above-average interpersonal and communication skills Ability to deal with difficult customers and ability to establish and maintain effective working relationships Ability to maintain some level of flexibility as needs of contract or contractor require Preferred: Bachelor’s degree in business, communication, education, human services or related area is strongly preferred Experience conducting Workshops/Orientations and/or public speaking Knowledge of community employers and community partners Experience working with unemployed, underemployed, displaced workers, noncustodial parents, ex-offenders, veterans, individuals with barriers or other economically-disadvantaged populations.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people’s eyes
• We believe that we can make a difference in people’s lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.