Business Srv. Team Lead

EDSI; Scranton (Lackawanna County); On-site; USD 45,000 - 60,000; Full time

Job summary

A business services provider in Scranton is seeking an individual to offer focused services to employers through outreach and relationship development. The role requires a Bachelor's degree, strong communication skills, and experience in marketing and sales. Responsibilities include generating job openings, supporting employer needs, and representing the company at events. The candidate should be adept in customer service and familiar with Microsoft Office.

Qualifications

• Bachelor’s degree with marketing, sales and customer service experience.
• Ability to make presentations to large groups of people.
• Knowledge of Microsoft Office programs.

Responsibilities

• Provide business-focused services through employer contact and feedback.
• Introduce employer to CareerLink® services and available training programs.
• Develop relationships with Chambers of Commerce and Economic Development.
• Generate new and recurring job openings and support employers.

Skills

Marketing

Sales

Customer service

Microsoft Office proficiency

Education

Bachelor's degree

Job description

• Provide business-focused services through employer contact and feedback
• Contact employers by phone, referral or in person to schedule face-to-face meetings
• Introduce employer to CareerLink® services and available training programs During initial employer visit,
• Develop a network for potential business leads
• Act as an ambassador and concierge to the business community, developing and maintaining relationships with Chambers of Commerce, Economic Development and other business-oriented groups
• Develop and distribute electronic and paper outreach materials in collaboration with the CareerLink® Site Supervisor and CareerLink® partners, according to Lackawanna County WDB policies
• Generate new and recurring job openings, including those created by serving the incumbent workforce
• Support employers in the use of CWDS and assist with solutions to other needs
• Identify employer positions listed on the regional target list
• Train employers to use the job order system and explain how to input job orders
• Meet with Subject Matter Experts to build Job Task Analyses (JTA)
• Utilize Skilldex to complete JTAs
• Enter all employer information and employer contacts into appropriate systems and monitor employer activities
• Interface with other employer company departments and employees
• Provide target estimates or goals and periodic progress reports
• Represent EDSI at conferences, meetings and targeted social functions as required
• Meet performance criteria on a weekly, monthly and annual basis
• Coordinate and provide support to partners within the CareerLink®
• Set up, attend and assist at job fairs
• Supervise Business Service Representatives and implement recruiting processes and initiatives

Education and Experience Requirements

• Bachelor’s degree with marketing, sales and customer service experience
• Ability to make presentations to large groups of people
• Knowledge of Microsoft Office programs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.