Business Services Specialist

State of North Dakota; Bismarck (ND); On-site; USD 46,000 - 77,000; Full time

Job summary

The State of North Dakota is seeking a Business Services Specialist to support the Office of the Secretary of State in Bismarck. You will process over 40 filings daily, analyze status for approval, correction, or rejection, and ensure accuracy in complex scenarios while assisting customers in person or by phone, mail, or email.

This onsite role requires strong communication, decision-making, and organizational skills, with a focus on professionalism and integrity in every interaction.

Qualifications

• High school diploma or GED required.
• Two years of office support/clerical work experience preferred.
• Two years coursework may substitute for work experience.

Responsibilities

• Process over 40 business/entity filings daily and determine status for approval, correction, or rejection.
• Research and decide on complex scenarios with accuracy and integrity.
• Assist customers in forming and maintaining business status in North Dakota in person, by phone, mail, or email.

Skills

Customer service

Business administration

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Outlook

Teams

Word

Job description

Every day as a Business Services Specialist, you will play a key role on the business services team, processing over 40 different business/entity type filings maintained by the Office of the Secretary of State. You will analyze and determine status for approval, correction, or rejection of various filings including complex scenarios that require the ability to research and make decisions.

This position requires accuracy and attention to detail as you assist businesses in forming and maintaining their business status in North Dakota. You will directly assist customers with these documents in-person, or via phone, mail, or email. The is an onsite position located in Bismarck ND.

To thrive in this role, you must be flexible in your daily tasks, be a strong communicator, possess solid decision-making and organizational skills, as well as the ability to prioritize multiple tasks while maintaining accuracy in your work. Work is expected to be performed with a high degree of professionalism and integrity.

The hiring salary range for the position is $3,871 - $6,452 per month ($46,452 - $77,424 per year)

Minimum Qualifications

To be considered for this role, you must have a high school diploma or GED and two years of office support, clerical, or secretarial work experience. Two years of coursework or a post-secondary education may substitute for work experience if it provides relevant knowledge and skills required to perform the duties of the position.

Preferred Qualifications

Desired Knowledge, Skills, and Abilities: Three (3) or more years of professional customer service or business administration experience, and knowledge and experience using Microsoft business applications including Excel, Outlook, Teams, and Word. or one year applied knowledge and experience with Secretary of State functions or applications.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Applicants must be legally authorized to work in the United States. The ND Office of the Secretary of State does not provide sponsorships. Due to access to restricted information, the successful candidate will be required to complete a satisfactory criminal background check.

For more information about the position contact: Mike Monroe, Business Services Director, at [e-mail] or 701-328-3762. For accommodation or assistance in the application or interview process, please contact Sara Leno at [e-mail] or 701-328-7028. TTY users may use Relay North Dakota at 1-800-366-6888.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.