Senior Secretary

State of South Dakota; Rapid City (SD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (0 premium for员工)

Well-Being Program

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

South Dakota Retirement System

Vacation Leave

Sick Leave

Paid Family Leave

Military Leave

11 Paid Holidays

Longevity Pay

Job summary

The State of South Dakota's Department of Revenue in Rapid City seeks a Senior Secretary to provide front-line customer service, clerical support, and data entry within the Business Tax Division.

As a full-time role, you will greet customers, route calls, maintain files, process mail, and assist walk-in taxpayers, while supporting tax consultants on a variety of duties.

This position offers comprehensive benefits, paid leave, and a stable career with the state.

Qualifications

• Excellent communication, customer service, teamwork, organization, and computer skills.
• Must be able to handle possible stressful situations and switch quickly from one task to another.
• Self-motivation and the ability to work independently are also important in this position.
• Knowledge of Business English including grammar, spelling, and punctuation; modern office equipment.

Responsibilities

• Greet customers and answer/routing phone calls.
• Establish and maintain computerized/manual files; receipting money; data entry.
• Imaging documents; processing mail; assisting walk-in customers with applications.
• Processing incoming/outgoing mail and updating taxpayer accounts with information from taxpayers and staff.
• Lead contact for sales tax collections for special events; explain taxes, coordinate returns and follow-up collections.

Skills

Customer service

Data entry

Microsoft Office

Phone etiquette

Tools

Microsoft Office

Job description

Job ID: 37319
Agency: Department of Revenue
Location:Rapid City, SD
Salary: $19.27 - $21.67/hr, depending on qualifications|
Pay Grade: F
Closing Date: 09/28/2026
The South Dakota Department of Revenue is seeking an individual to provide front-line customer service and clerical support as a Senior Secretary in the Rapid City office.

This individual will work with a team of tax consultants. This position performs a variety of support functions including greeting customers, answering and routing phone calls, establishing and maintaining computerized and/or manual files, receipting money, data entry, imaging documents, assisting walk-in customers with completing applications, processing incoming and outgoing mail, making changes to taxpayer accounts based upon information received from taxpayers and from tax program staff, answering inquiries from taxpayers regarding tax obligations, and various other duties as assigned.

In addition to the above job duties this position will also be the lead contact for sales tax collections for special events which includes explaining which taxes apply, working with event coordinators to distribute tax returns, gather vendor lists and perform follow-up collections when needed along with being assigned special projects where they will need to make decisions and work independently.

What We Offer To You Beyond The Paycheck

• Health Insurance ($0 employee-only premium option)
• Well-Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay
• Semimonthly Pay Periods

For additional information regarding the benefits offered to state employees, please visit: https://bhr.sd.gov/benefits/ .

This is a Full-Time position with the Department of Revenue - Business Tax Division. For more information on the Department of Revenue - Business Tax Division, please visit https://dor.sd.gov/businesses/taxes/ .

The Ideal Candidate Will Have

Excellent communication, customer service, teamwork, organization, and computer skills. Must be able to handle possible stressful situations and switch quickly from one task to another. Self-motivation and the ability to work independently are also important in this position.

Knowledge Of

• Business English including grammar, spelling, and punctuation;
• modern office equipment, practices, and procedures;
• Microsoft Office Suite.

Ability To

• communicate information clearly and accurately;
• prioritize work, maintain confidentiality, and work with diverse individuals;
• establish and maintain effective working relationships with customers and office team members;
• accomplish assigned professional tasks;
• organize and coordinate activities;
• research and compile data;
• exercise tact, patience, and discretion in communicating and dealing with people of varying backgrounds and temperament;
• operate a variety of office equipment;
• enter or retrieve data from computer systems;
• make logical decisions to help customers.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

"An Equal Opportunity Employer"